Medical Information Associate I

8 meses atrás


Sao Paulo, Brasil Thermo Fisher Scientific Tempo inteiro

Analyzes caller’s questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
- Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
- Maintains knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.
- Works with internal and external client contacts to resolve inquiries. As needed, researches medical literature and drafts responses for such inquiries.
- Provides administrative support as needed.



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