Customer Support Agent

1 semana atrás

São José dos Pinhais, Brasil B2Spin Limited Tempo inteiro

Overview

B2Spin is a rapidly growing team of company builders on a mission to bring life-changing moments of joy to our customers. B2Spin is headquartered in Gibraltar, the British Overseas Territory at the southern tip of Europe and we recruit the best talent globally, regardless of location.

To be successful in this role, you should be an excellent communicator who's able to earn our customer trust and go above and beyond to offer the best solution. You will be part of the Customer Support Team and will be required to deal with customers contact via – email, live chat and phone calls. We are offering support 24/7 and the successful candidate will work on a weekly rotation – including weekends and public holidays.

If you enjoy working in a fast paced, rapidly growing business and delighting customers, you’ll fit in perfectly.

Areas of Responsibility
  • Serves customers by providing product and service information and resolving product and service problems.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Contributes to team effort by accomplishing related results as needed.
  • Meet personal/customer service team targets.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
What We Are Looking For
  • Minimum of 2+ years experience in a Customer Service role.
  • Bachelor's degree in any course or at least 2 years in college.
  • Previous experience working in the online Gambling/Gaming industry.
  • Strong contact handling skills and active listening.
  • Familiarity with Zendesk and highly IT literate.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills, excellent written and spoken English is a must.
  • Ability to multi-task, prioritize, and manage time effectively without micro-management.
Important Requirements
  • Willingness to work outside on a shifting schedule/weekend/holidays
  • You will need your own office set up with a self-provided laptop or PC, headset and a reliable internet connection with the below requirements:
  • PC – Intel i5 4th Gen (or higher) – self provided
  • Minimum OS Version: Windows 10 or higher
  • Internet browser (preferably Chrome – but can use Edge, Firefox, etc.)
  • Minimum RAM: 8 GB
  • Minimum HDD Space: 1 GB
  • Headset: USB Headset (noise-cancelling)
  • Web Camera (for team meetings)
  • Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required.
  • Backup Internet provider
Benefits
  • Competitive salary
  • Flexibility and remote work
  • Training and development
  • International collaboration with our teams based around the world
  • Fast growing business where the sky's the limit for your career
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • Business Consulting and Services
#J-18808-Ljbffr

  • Customer Support Specialist

    4 semanas atrás

    São José dos Pinhais, Paraná, Brasil Bonsai Tempo inteiro

    About BonsaiBonsai is the all-in-one platform helping agencies, consultancies, and professional service firms run and scale their operations. From lean 5-person studios to 100-person teams, thousands of businesses around the world rely on Bonsai to streamline their workflows and manage everything from proposals and contracts to time tracking, invoicing,...

  • Junior Customer Support Agent

    2 semanas atrás

    São Paulo, São Paulo, Brasil Ludicrum Tech Tempo inteiro R$30.000 - R$72.000 por ano

    Join Our Team as a Junior Customer Support Agent in the thriving iGaming Industry This position is available to work remotely anywhere in Brazil. Who we are? Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial...

  • Customer Support Agent

    4 semanas atrás

    São Paulo, São Paulo, Brasil Wise Tempo inteiro

    **Customer Support Agent**:We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...

  • Customer Support Agent

    4 semanas atrás

    São Paulo, São Paulo, Brasil Wise Tempo inteiro

    **Customer Support Agent**:We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...

  • Customer Support Agent

    2 semanas atrás

    São Paulo, Brasil Pacifica Continental Tempo inteiro

    Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.This is an onsite position. Key Responsibilities Respond to customer queries in a timely and accurate way, via phone, email, social media or chat Identify and assess customers’ needs to achieve satisfaction Handle customer complaints, provide...

  • Technical Customer Support Agent

    4 semanas atrás

    São Paulo, São Paulo, Brasil ViaSat Tempo inteiro

    One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive...

  • (Logistics) Customer Support Consultant

    Há 2 dias

    São José dos Pinhais, Brasil Supportyourapp Tempo inteiro

    3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Have you ever wondered how to break into the Tech industry?What if you had a chance to boost your career in IT, but also merge your passion for logistics with your exceptional problem-solving skills?Join our Customer Support Consultant team today and...

  • Customer Support Agent

    3 semanas atrás

    São Paulo, Brasil SkillOnNet Tempo inteiro

    Company DescriptionWe are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term...

  • Customer Success Manager

    4 semanas atrás

    São Luís, Maranhão, Brasil Agent Tempo inteiro

    Job Title: Customer Success Manager for Real Estate Coaching Location: Remote (LATAM)Hours: Must be available for 15 hours/week, scaling to 40+, with meetings aligned to EST hours.Compensation: 2000 - 3000 (based on assessment) About the Company Our client is a startup helping Canadians become real estate investors through online events, bootcamps,...

  • Customer Support Agent

    2 semanas atrás

    São Paulo, Brasil SoftConstruct Tempo inteiro

    VBET is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by BetConstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET’s mission is to give our customers the best betting and gaming experience in a safe...