Remote Customer Service Representative

Há 6 dias

Brasília, Brasil Roverpass Tempo inteiro

**About RoverPass**:RoverPass is a leading online booking platform for RV parks and campgrounds across the United States. We simplify the reservation process for both campers and campground owners, providing a seamless and efficient experience for all users. Our mission is to enhance outdoor adventures by leveraging innovative technology and exceptional customer service.**Overview**:**Key Responsibilities**:- Provide timely and effective customer support, ensuring a high level of satisfaction with our SaaS products.- Manage customer accounts, addressing inquiries, resolving issues, and providing information about our platform.- Accurately record customer interactions and ensure data integrity within our CRM system.- Interact with customers to understand their needs and preferences, driving customer engagement and product satisfaction.- Execute customer success initiatives to ensure users gain maximum value from our SaaS solutions.- Adhere to and exceed service level agreements (SLAs) by promptly addressing issues and following up on open cases.- Implement standard operating procedures (SOPs) to ensure consistency in service delivery and continuously improve customer satisfaction.**Requirements**:- Proven experience in a call center or customer service role, preferably in a SaaS environment.- Strong communication skills with excellent command of English.- Strong organizational skills and attention to detail, with a focus on accurate data entry and record-keeping.- Ability to work independently, manage multiple tasks simultaneously, and thrive under pressure.- Proficiency with CRM software and other customer support tools.- Flexibility to work varying shifts, including nights, weekends, and holidays.**Benefits**:- 100% remote work environment.- Competitive USD salary.- Opportunities for professional growth and career advancement.- Generous PTO policy with 28 available days per year.- Sick days and comprehensive maternity/paternity leave policies.

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