Remote Customer Service Representative

3 semanas atrás

Brasil Roverpass Tempo inteiro
**About RoverPass**:
RoverPass is a leading online booking platform for RV parks and campgrounds across the United States. We simplify the reservation process for both campers and campground owners, providing a seamless and efficient experience for all users. Our mission is to enhance outdoor adventures by leveraging innovative technology and exceptional customer service.
**Overview**:
**Key Responsibilities**:
- Provide timely and effective customer support, ensuring a high level of satisfaction with our SaaS products.
- Manage customer accounts, addressing inquiries, resolving issues, and providing information about our platform.
- Accurately record customer interactions and ensure data integrity within our CRM system.
- Interact with customers to understand their needs and preferences, driving customer engagement and product satisfaction.
- Execute customer success initiatives to ensure users gain maximum value from our SaaS solutions.
- Adhere to and exceed service level agreements (SLAs) by promptly addressing issues and following up on open cases.
- Implement standard operating procedures (SOPs) to ensure consistency in service delivery and continuously improve customer satisfaction.
**Requirements**:
- Proven experience in a call center or customer service role, preferably in a SaaS environment.
- Strong communication skills with excellent command of English.
- Strong organizational skills and attention to detail, with a focus on accurate data entry and record-keeping.
- Ability to work independently, manage multiple tasks simultaneously, and thrive under pressure.
- Proficiency with CRM software and other customer support tools.
- Flexibility to work varying shifts, including nights, weekends, and holidays.
**Benefits**:
- 100% remote work environment.
- Competitive USD salary.
- Opportunities for professional growth and career advancement.
- Generous PTO policy with 28 available days per year.
- Sick days and comprehensive maternity/paternity leave policies.

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