Channel and Consumer Proximity Specialist

Há 5 dias

São Paulo, Brasil Pernod Ricard USA Tempo inteiro

The Channel&Consumer Proximity Specialist will ensure demand, testing, change, adoption and ultimately value creation of the Channel&Consumer processes for the ME. She/He will also support the local and legacy applications until their migration to the target Product landscape. She/He will report to the Proximity Lead to share value and adoption metrics – and collaborate with other domains Proximity Specialists to ensure consistency. RESPONSIBILITIES Capturing affiliates needs and specificities on a specific product domain: Conduct interviews and surveys with affiliates to understand their requirements within my specific product domain and arbitrate/challenge their claims and analyze affiliate data and feedback so tailored solutions that address their specific needs and align with the product's offerings can be considered by Product teams Incident Management: Act as the liaison between the Business and the incident support team within the ME, provide functional skills to qualify incidents and orient them to the right capability teams Performing roll-out and change management actions for global products of their domain scope: Gather insights and user feedback to enhance product functionality and user experience, prepare relevant change plan & activities and perform local change impact assessment and change activities to ease local adoption of global products, support test activities with end users and perform defined required roll-out activities Value Realization: Collect & consolidate relevant metrics/insights to report on value delivered from Products at affiliate level Good knowledge in the product domain scope, with a deep understanding of challenges in the product domain for their geographical scope Mastery of adoption and change management methods & tools Mastery of testing and deployment methods & tools Understanding of agile principles & associated ways of working Collaboration & team spirit Job Posting End Date: Target Hire Date: Target End Date: #J-18808-Ljbffr

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