Strategy & Operations Senior Analyst (Performance)

Strategy & Operations Senior Analyst (Performance)

Overview
Role at 99Food within the Regional Operations team. This position is for individuals who are highly analytical, data-driven, and eager to solve complex business challenges at the city level. The role requires a hands-on approach, strong problem-solving skills, and a proactive mindset to identify opportunities for growth, efficiency, and differentiation.

About The Company
We believe in technology that connects talented people who embrace diversity to create and share paths we don\'t even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services or digital payments. Since 2018, we have been part of DiDi Global Inc., the world’s leading mobility technology platform, pioneering solutions that start in Brazil and scale to more than 12 countries. Our focus spans sustainability, safety, artificial intelligence, financial markets, and more. We value respect, collaboration, and humor, and draw strength from diverse experiences to deliver better results.

Role & Team
As part of Regional Operations , you will drive city growth, improve marketplace performance, and shape local strategies that connect users, restaurants, and couriers. You will engage with restaurant partners, customers, and business development teams to understand local dynamics, analyze performance data, gather insights, and translate them into actionable strategies for sustainable growth.

Your responsibilities
As a Strategy & Operations Senior Analyst at 99Food, you will be responsible for monitoring and analyzing the performance of our marketplace, growth campaigns, and communication initiatives. You will build and maintain performance dashboards, identify key trends, and uncover opportunities across cities. You will translate data into actionable insights to support decision-making and guide campaign strategy, restaurant engagement, and customer growth. You will act as the bridge between strategy and execution, ensuring initiatives are measured, tracked, and improved to maximize impact. Your work will contribute to 99Food’s growth and long-term expansion.

What we are looking for
You are highly analytical, detail-oriented, and structured, with strong communication skills to collaborate across Operations, Marketing, CRM, Product, and BD teams.

Qualifications and requirements

• General Requirements
  • Bachelor’s degree in Engineering, Statistics, Business Administration, Economics, or related fields.
  • 2–5 years of experience in data analytics, operations, strategy, or growth-related roles.
  • Strong analytical, problem-solving, and communication skills.
  • Advanced Excel, SQL, and data analytics skills (Python/R knowledge is a plus, but not required).
• Performance Management
  • Experience with campaign results analysis, including performance tracking, communication effectiveness, and financial tracking.
  • Prior experience with customer-related activities (campaign management, communication strategy, customer cohort analysis, market analysis, budget management, etc.).
  • Stakeholder and project management experience with exposure to Operations, Product, Sales/BD, and Marketing/CRM.
  • Fluency in Portuguese and English; Mandarin is a strong plus.

Why you’ll love working at DiDi

• We create user value by innovating safe, pleasant, and efficient experiences.
• We are data-driven and rely on metrics to navigate the business landscape.
• Win-win Collaboration: success is a team sport; we help partners and colleagues win.
• Integrity: we strive to do the right thing, speak our minds, and listen.
• Growth: we learn from mistakes and help each other grow.
• Diversity and Inclusion: diversity is a non-negotiable value; we practice inclusion and respect.

Additional notes
Diversity & Inclusion: We are committed to open opportunities for all, including pregnant people and people with disabilities (PwD).

• Mid-Senior level

• Full-time

• Management and Manufacturing
• Industries: Software Development

Referrals increase your chances of interviewing at 99 by 2x

• Strategy & Operations Analyst (Growth Campaigns)
• Operations & Logistics Manager (Supply Chain)
• Senior Data Analyst, Marketing Innovation (Bangkok-based, relocation provided)

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