Sr Account Associate

Join to apply for the Sr Account Associate role at ClassPass .

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful. We are inviting you to join a team that supports partner retention and success by driving operational excellence across a region.

The Senior Account Associate supports the retention and success of ClassPass partners by owning operational excellence across their region. They manage post-sale workflows, respond to partner needs, and begin identifying patterns and opportunities to improve partner experience. They maintain field presence through studio visits, events, and networking, building lasting relationships with partners, executing strategic initiatives and process improvements.

• Manage day-to-day partner support and ensure timely resolution of issues related to platform usage, listing accuracy, and operational logistics
• Take ownership of recurring support processes (e.g., class schedule updates, invoice queries)
• Establish a professional relationship with top ClassPass partners to develop a core understanding of their unique business needs, enabling upsell and retention opportunities
• Deliver high partner satisfaction by maintaining consistent, professional communication
• Leverage Field Sales tactics (travel, in-person drop-ins and meetings) along with inside sales touchpoints (social, phone, email) to drive engagement
• Contribute to process improvements in support workflows and internal coordination
• Identify and report patterns in partner feedback and suggest enhancements to product or support offerings
• Flexibility to take on additional responsibilities as needed

• 1–2 years in account coordination, partner support, or customer success roles
• Experience with support tools and CRM platforms, particularly Salesforce
• Strong organizational and problem-solving skills
• Strong communication and relationship-building skills across diverse audiences
• Demonstrated success in proactive upsell processes that drive value for the business
• Able to handle operational queries with limited supervision
• Effective time management and B2B negotiation skills
• Based in São Paulo, with willingness to travel within the region
• Fluent in English and Portuguese
• Strong alignment with ClassPass core values and an eagerness to learn in a fast-paced environment

Have we piqued your curiosity? We’d love to hear from you. Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Technology, Information and Internet

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