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Product Service Specialist
3 meses atrás
Career Area: Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. Together, we are building a better world, so we can all enjoy living in it.
IT IS YOUR TIME
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed to a reduced-carbon future.
If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity and respects differences, this is the right place.
Why you want this job and why it is awesome
Caterpillar’s MineStar Solutions, a department within Surface Mining and Technology, is currently seeking a Customer Support Analyst in Belo Horizonte. In this role, you will provide support services which include investigating, troubleshooting, and diagnosing application and technical problems, followed up with the restoration of service through corrective actions and permanent resolutions.
What you will do:
- Identify and resolve Mining Technology (MineStar) hardware and software issues for dealers and customers.
- Utilize standard support processes and ticketing systems.
- Communicate verbally and in writing with customers & dealers regarding status and problem troubleshooting.
- Provide Hotline coverage for MineStar Product family.
- Resolve a high percentage of application issues, escalating to advanced support when necessary.
- Communicate and escalate top priority issues to Service Engineering.
- Advocate on behalf of the dealer and customer to resolve technical product issues.
What You Have (Basic Qualifications):
- Requires a bachelor's degree.
- Pre-advanced level of English.
Top Candidates will also have:
- Mining industry experience.
- Windows Server VM knowledge and experience.
- Experience utilizing Oracle, SQL Server, TCP/IP networking, Microsoft client, and server platforms.
- Advanced level of English.
Additional Information:
The primary location for this position is Belo, Horizonte. This position may require 10% travel.
Some of the offered benefits:
- Medical plan
- Dental plan
- Medicines reimbursement
- Psychological, Legal, Social and Finance Support Program
- Private pension plan
- Profit share
- Meal assistance
- Christmas basket
- Transportation
- Life and personal insurance
- Extended maternity and paternity leave
- Employee resources group (Young Professional, Women in Networking, LAMBDA (LGBTQIA+), Latin Group and Active in Sport)
- Gympass
Caterpillar reserves the right to change or modify benefits at any time, subject to prior notice and in compliance with legal requirements. Benefit eligibility may vary by position and location.
The Recruitment & Selection area emphasizes that it does not use personal emails and/or emails from other domains to contact candidates. Available vacancies are only advertised through the company's official channels.
Posting Dates: agosto 8, 2024 - agosto 18, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Join our Talent Community.
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