
Operational Specialist
3 semanas atrás
At Blueground, you will play a pivotal role in shaping the future of living by ensuring seamless operations and enhancing customer experiences.
Key Responsibilities:- Coordinate Move-In activities for a seamless guest experience, covering entry methods, registrations, parking assignments, and guest requests.
- Ensure all client move-in paperwork is received prior to check-in and follow up with contacts accordingly.
- Communicate with clients effectively to ensure an exceptional guest experience
- Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
- Optimize resource allocation by matching activities with suitable resources and grouping tasks for efficient issue resolution.
- Review, validate, and dispute reports sent from vendors post-move out.
- Calculate and communicate any charges post-stay from our vendors
- Ensure timely handling of all issues in line with internal Service Level Agreements.
- Identify common guest pain points and contribute to continuous process improvement initiatives.
- Provide regular feedback to Team Leaders and managers to address needs and resolve issues.
- Bachelor's degree in business, hospitality, operations or relevant field.
- 2-4 years of working experience with solid operational exposure.
- Proficiency in computer skills
- Strong organizational, problem-solving, and multitasking skills.
- Excellent attention to detail and communication skills.
- Experience in hospitality and start-ups is a plus.
- Prior experience in customer-facing roles is advantageous.
We are committed to Equal Employment Opportunity and Diversity and Inclusion. Everyone feels at home wherever they choose to live.
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