Technical Account Manager, Cloud Consulting

**Minimum qualifications**:
- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
- 8 years of experience in a technical project management or a customer-facing role.
- Experience supporting customers in cloud operations, technical support, escalation management or IT consulting.
- Ability to communicate in English and Portuguese fluently.
**Preferred qualifications**:
- Master's degree in a Management, Technical, or an Engineering field.
- Experience collaborating across business units internally and at enterprises.
- Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.- Excellent written and verbal communication skills, and problem-solving, presentation, and management skills.
**About the job**:
The Google Cloud Consulting organization delivers product and implementation expertise to our customers to help them with their Google Cloud investments.
- In this role, you will help customers adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the technical facets of their Google Cloud transformation journey. Also, you will manage the delivery of Professional Services engagements to drive adoption of Google Cloud services. You will regularly engage with diverse stakeholder groups, including executives of enterprises and a cross-functional and geographically dispersed team. You will have the opportunity to travel domestically approximately 25% of the time.
Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**:
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum.
- Develop relationships with stakeholders to understand a customer's business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
- Plan for customer events and launches, partnering with support, engineering, and site reliability engineering to ensure customer success. Work with customers and support to guide issues/escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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