It Helpdesk Administrator

Há 2 dias


Rio Grande do Norte, Brasil buscojobs Brasil Tempo inteiro

The IT Helpdesk Administrator will be responsible for attending to all administration, basic IT support and maintenance within the Pedros organization.

Duties and Responsibilities:

  • Embody the 11 Pedros leadership principles
  • Helpdesk and CRM management
  • End-user support (Tech & Administrative support) – Operations
  • System Support
  • Asset tracking and management
  • Enforce and uphold IT policies and governance
  • Security awareness and educating end users
  • Adherence to SLAs / MSAs
  • Service delivery metrics - Supporting metrics of ticketing platform
  • Reporting, tracking and documentation
  • Store support, maintenance, special colab projects and new store builds
  • User lifecycle and management (user onboarding and offloading of end users leaving the organization)
  • Effective ability to follow processes
  • Maintenance and uptime of IT systems and infrastructure
  • Compliance with IT policies and procedures
  • Task completion and deliverance
  • Operational and technical upkeep and maintenance of the business

Minimum Requirements:

  • Relevant certifications, such as CompTIA A+ or Network+, diploma and/or degree in CS/IS – IT will be advantageous
  • Minimum of 1-3 years of experience in IT support or a related field
  • Knowledge of common IT systems and software used in the retail and QSR industry
  • Experience in user/systems first and second line support and operational efficiency
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