
Information Technology Manager
Há 5 dias
Overview Join Ledn as an Information Technology Manager. This is a full-time role within the Cybersecurity/IT Engineering team. The ideal candidate will wear many hats, including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools. The role requires experience in security-first, rapidly growing environments, a passion for automation and infrastructure as code, and strong collaboration with Cybersecurity/IT peers and stakeholders across the organization. Responsibilities Provide first-line customer-facing support to employees via Slack, Jira, and other channels. Own the end-user experience, from onboarding new employees to retrieving technology from departing staff. Procure and deliver technology equipment; manage Mac endpoints and mobile device management tools (e.g., Jamf, MDM/EMM). Design, test, build, and document programs, policies, and tools; contribute improvements to knowledge base and automation efforts. Support and manage SaaS applications (Google Workspace, Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, etc.). Manage identity and access management, including SSO integrations (GSuite, Okta) and related workflows. Diagnose, troubleshoot, and resolve incidents; balance help desk tickets with project work; plan work in Jira using agile methods and sprints. Define and work toward objectives and key results aligned with team and company goals. What You Bring to Ledn 7+ years in SaaS systems administration (e.g., Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite). Ability to create automations using bash, zsh, Python, etc.; experience with open source tools (Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.). Experience integrating SSO into Okta and building workflows; strong API integration skills. Remote support experience across multiple countries/time zones; comfort with hardware shipping/receiving and customs. Excellent written and verbal communication; ability to explain technical concepts clearly and calmly to diverse audiences. Proficiency in documentation, tickets, emails, and Slack communication. Strong networking fundamentals and troubleshooting across OSI layers; comfort working in a fast-paced, remote environment. Self-management with the ability to scope projects, prioritize, and work across multiple teams. Nice to Have Some familiarity with AWS and experience with GAM/command-line tools; relevant Jamf/Okta/Google Workspace certifications. Culture & Benefits Remote-friendly environment with global teammates; generous total rewards package, including PTO and equity. Opportunity to work remotely up to 180 days per year (subject to restrictions). Ledn is an equal opportunity employer committed to diversity and inclusion. Equal Opportunity & Apply You may reach out to the Ledn team by email for accommodation requests throughout all stages of the recruitment process. Requests will be addressed confidentially. We do not accept unsolicited agency resumes. #J-18808-Ljbffr
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Information Technology Manager
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Contagem, Brasil LEDN Tempo inteiroOverview Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer a suite of egalitarian lending, savings and trading products to digital asset holders in over 150 countries around the world. Through our products & services, we...
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Information Technology Manager
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Contagem, Brasil LEDN Tempo inteiroOverview Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future. We offer lending, savings and trading products to digital asset holders in over 150 countries. We are looking for an experienced engineer to join the Cybersecurity/IT...
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