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Technical Support Engineer – Brazil – Insider
2 meses atrás
Titulo da Vaga: Technical Support Engineer – Brazil
Nome da Empresa: Insider
Salário:
Localização: São Paulo – SP
Descrição da Vaga:
Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.
About us: We are Insider, a B2B SaaS company that drives growth for its clients around the world. We are the #1 AI-native platform for Customer Experience and Marketing, offering marketers a single platform to deliver unique experiences, drive profitable growth, and unleash peak productivity and efficiency.
Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue).
Role Description:
As a Technical Support Engineer, you will play a crucial role in the Operational Excellence Team that owns support processes with our partners using our products and services. Your primary responsibility will be to support seamless experiences for our partners. Your day-to-day responsibilities will include troubleshooting technical issues, finding resolutions for partner requests, reviewing partner queries, and leveraging your knowledge to help partners overcome technical struggles while expanding to the Insider platform. You will also contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings.
What we expect from you:
- 3+ years of experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams
- Strong communication skills in writing (English)
- Spanish is a plus
- Knowledge of JavaScript, HTML, CSS, or other programming languages
- High sense of responsibility and accountability
- Ability to provide timely responses and follow up systematically
- A natural problem solver with a positive attitude and love for helping others succeed
- Good debugging/troubleshooting skills
- Located in São Paulo, SP
Perks:
- We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform.
- You’ll have space to share your skills through training and workshops if you wish.
- We’ll provide you with a paid Spotify account subscription.
- You’ll have a chance to work in an international, diverse, and inclusive environment.
- You’ll be part of an industry that’s shaping the future of customer experiences.
Was this position made for you? So let’s talk We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.
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