Technical Support Engineer

Há 4 dias


São Paulo, Brasil Ebury Tempo inteiro

São Paulo Office - Hybrid: 4 days in the office, 1 day working from home

As a Technical Support Engineer, your job will focus on supporting all the different areas of the business with a team of specialists.

You will:

  • Be part of a close collaborative team.
  • Troubleshoot and debug software and infrastructure issues raised by end-users of the software our engineering teams have built.
  • Verify and document bugs for tracking and escalation.
  • Manage incident communications with stakeholders and coordinate with development teams.
  • Become an expert in Ebury’s products.
  • Work with the Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
  • Collaborate with trusted vendors to solve service events.
  • Work with other software development engineers on process enhancements and code reviews.

Your Background:

  • Experience providing L2/L3 support in a tech-driven business.
  • Excellent communication skills in English.
  • Proficient problem-solving skills and strong technical troubleshooting skills.
  • Software development experience with Python and Django.
  • Familiarity with AWS Cloud and Linux administration.

Valuable extra skills:

  • Experience with Agile Methodologies and Continuous Integration.
  • Understanding of common frontend languages such as HTML, CSS, JavaScript, jQuery.
  • Experience using tools to manipulate data in PostgreSQL, MongoDB, ElasticSearch, Celery, Redis.
  • Experience with Kibana, Grafana, Prometheus, Nagios, Sentry to identify service events.
  • Knowledge of money flows in a fintech environment.
  • Salesforce Administration.
  • Any additional skills you think could be useful for us.
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