Customer success pl-sr
Há 7 dias
Sobre a Vaga:Estamos em busca de umprofissional de Customer Success (CS)Plenoe para integrar nossa equipe, atendendo o mercado americano. O candidato ideal deve ser proativo, com experiência no atendimento a clientes, especialmente em grupos de Whats App, e capaz de desempenhar também o papel deCustomer Successquando necessário. A vaga é remota, com foco em agilidade, resolução de problemas e satisfação do cliente.Os maiores diferenciais que procuramos são:Capacidade deresolver problemas rapidamente, mantendo o cliente sempre informado e satisfeito, evitando churn.Habilidade demanter um bom relacionamento com o cliente, sendo a ponte entre ele e a equipe, especialmente via Whats App.Perfilexecutor e resolutivo, com ações rápidas e eficazes.Responsabilidades:Fazer call deOnboardingcom clientes e acompanhamento das etapas e demandas durante a fase de SetupSuporte constante nos grupos de Whats Appdos clientes, respondendo dúvidas e resolvendo pendências de forma ágil, não deixando cliente sem respostaAtuar comoCustomer Success (CS), acompanhando os resultados e a experiência do cliente com nossos serviços.Realizarreuniões periódicas com os clientespara garantir que suas necessidades sejam atendidas e suas expectativas superadas.Colaborar com Project Manager e equipe interna para garantir que as demandas dos clientes sejam atendidas dentro dos prazos e com qualidade.Elaborar relatórios de progresso e resultados, colaborando com o time de CS para garantir que todos os pontos sejam atendidos.Manter um canal de comunicação aberto e eficaz com os clientes, resolvendo qualquer solicitação ou pendência de forma rápida e eficiente.Trabalhar na redução de churn, aumento do LTV e do ticket médio dos clientesRequisitos:Experiência anterior comsuporte ao cliente,customer success (CS)ou cargos similares.Perfil Comunicador/Executor: habilidade para interagir de forma clara e rápida com os clientes, resolvendo problemas de forma prática.Capacidade de lidar com situações desafiadoras e manter o cliente satisfeito, mesmo em momentos de pressão.Boa capacidade de organização e controle de prazos, com foco no atendimento e resultado.Oferecemos:VagaPJ Remoto, com flexibilidade de horário.BonificaçãoOportunidade de trabalhar com uma agência de SEO em crescimento, com foco no mercado americano.Ambiente dinâmico, com grandes desafios e oportunidades de aprendizado constante.
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Sr. Customer Success Analyst
Há 4 dias
Brasília, Brasil CAI Software, LLC Tempo inteiroTitle: Sr. Customer Support Analyst Business Unit: Graphic Communications Location: Brazil, Remote Graphic Communications( a CAI Division) is a leading global provider of industry-specific business and production software technology for print industries. Graphic Communications ’s integrated and automated software offerings and point solutions are...
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Customer Success Manager
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Brasília, Brasil Magentrix Partner Management & Customer Management Tempo inteiroAbout Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We’re hiring a...
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Brasília, Brasil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Sr. Customer Success Analyst
Há 2 dias
Brasília, Brasil CAI Software, LLC Tempo inteiroTitle: Sr. Customer Support AnalystBusiness Unit: Graphic Communications Location: Brazil, RemoteGraphic Communications( a CAI Division)is a leading global provider of industry-specific business and production software technology for print industries.Graphic Communications’s integrated and automated software offerings and point solutions are designed to...
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Sr. Customer Success Analyst
Há 2 dias
Brasília, Brasil CAI Software, LLC Tempo inteiroTitle: Sr. Customer Support AnalystBusiness Unit: Graphic Communications Location: Brazil, RemoteGraphic Communications( a CAI Division)is a leading global provider of industry-specific business and production software technology for print industries.Graphic Communications’s integrated and automated software offerings and point solutions are designed to...
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Customer Success Coordinator
Há 5 dias
Brasília, Distrito Federal, Brasil Executive Language Training - elt Language Solutions Tempo inteiro R$40.000 - R$60.000 por anoPosition: Customer Success CoordinatorCompany Overview:elt is a leading provider of language learning solutions for individuals and organizations. We are dedicated to helping our customers achieve their language learning goals through our innovative and personalized approach.Position Overview:We are seeking a highly motivated and customer-focused individual...
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Customer Success Coordinator
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Brasília, Brasil Executive Language Training - elt Language Solutions Tempo inteiroGet AI-powered advice on this job and more exclusive features. Executive Language Training - Elt Language Solutions pay range This range is provided by Executive Language Training - Elt Language Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Position: Customer Success...
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Customer Success Team Lead
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Brasília, Brasil beBeeEngineering Tempo inteiroCustomer Success Engineering Team Lead We're driven by a shared mission—to solve real-world problems with cutting-edge technology and bold thinking. The role requires overseeing a team of Customer Success Engineers who enable customer success with our award-winning portfolio. As the CSE Manager, you will drive the team to in-depth knowledge of indicators...
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Customer Success Analyst
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Sr. customer success analyst
Há 2 dias
Brasília, Brasil CAI Software, LLC Tempo inteiroTitle: Sr. Customer Support AnalystBusiness Unit: Graphic CommunicationsLocation: Brazil, RemoteGraphic Communications( a CAI Division)is a leading global provider of industry-specific business and production software technology for print industries.Graphic Communications’s integrated and automated software offerings and point solutions are designed to...
