Customer Success Engineer
Há 2 dias
*Native/Bilingual English is required for this role (read/written/spoken) Please upload your CV Resume in English. Monthly salary: $1,500 - $2,000 USD Along with our partner, we're looking for a talented Customer Success Engineer able to leverage technical knowledge, client-facing experiences, and strong problem-solving skills to deliver great experiences to clients. Key Responsibilities: Guide new users through onboarding, setup, and best practices. Document technical learnings, common patterns, and solutions derived from real customer interactions. Transform lessons learned into clear, actionable knowledge for both internal teams and external users. Create and maintain documentation, tutorials, and sample projects. Provide technical support via Slack, email, and meetings, helping users troubleshoot and resolve issues quickly. Collaborate with engineering to debug production issues and prioritize fixes. Help users architect scalable and efficient deployments using our partner’s platform. Lead customer-facing technical sessions, demos, and Q&As. Qualifications: 2+ years in a developer-facing or technical support role (Customer Success, Solutions Engineering, etc.). Bachelor’s or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent. Experience working with open-source generative AI models. Familiarity with Kubernetes and cloud infrastructure. Excellent written and verbal communication skills. Proficient in Python and familiar with LLM ecosystems (e.g., Hugging Face, LangChain). Experience working with APIs, CLI tools, and deployment workflows. Ability to explain complex technical concepts clearly and concisely. Preferred Experience: Strong technical writing skills with experience authoring user-facing or internal technical content. Experience working with open-source model inference in production. Experience writing developer documentation or educational content. Prior experience working with enterprise customers or managing technical escalations. Contributions to developer communities or open source. Familiarity with model serving platforms and inference workflows. Hands-on experience building with agentic or autonomous AI frameworks. Work Schedule: rotating through Monday - Sunday, 6 AM - 6 PM PST. Commitment: 180 hours per month Benefits: A fully remote position with a structured schedule that supports work-life balance. The opportunity to work with our partner at the cutting edge of generative AI infrastructure and model serving. Two weeks of paid vacation per year. 10 paid days for local holidays. *Please note our partner is only looking for full-time dedicated team members who are eager to fully integrate within their team.
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Manager, Customer Success Engineers
1 semana atrás
Brazil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Manager, Customer Success Engineers
Há 4 dias
Brazil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside...
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Manager, Customer Success Engineers
1 semana atrás
Brazil Palo Alto Networks Tempo inteiroOur MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career...
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Manager, Customer Success Engineers
1 semana atrás
Remote, Brazil Palo Alto Networks Tempo inteiro R$80.000 - R$120.000 por anoCompany Description Our MissionAt Palo Alto Networks, we're united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of...
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Customer Success Engineering Manager
Há 2 dias
Brazil beBeeManager Tempo inteiroJob Title: We are seeking a highly skilled and experienced Manager to join our Customer Success Engineering team. About the Role: The successful candidate will be responsible for managing a team of Customer Success Engineers, driving them to in-depth knowledge of indicators of success, utilizing data and analytical aptitudes to guide changes, updates, and...
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Customer Success Engineer
Há 2 dias
Brazil Tecla Tempo inteiro*Native/Bilingual English is required for this role (read/written/spoken)Please upload your CV Resume in English.Monthly salary: $1,500 - $2,000 USDAlong with our partner, we're looking for a talented Customer Success Engineer able to leverage technical knowledge, client-facing experiences, and strong problem-solving skills to deliver great experiences to...
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Customer Success Engineer
Há 13 horas
Brazil, BR Tecla Tempo inteiro*Native/Bilingual English is required for this role (read/written/spoken)Please upload your CV Resume in English.Monthly salary: $1,500 - $2,000 USDAlong with our partner, we're looking for a talented Customer Success Engineer able to leverage technical knowledge, client-facing experiences, and strong problem-solving skills to deliver great experiences to...
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Brazil beBeeCustomerSuccessManager Tempo inteiroCustomer Success Manager Job Description Job Summary: We are seeking an experienced Customer Success Manager to join our team. This role will be responsible for managing a team of Customer Success Engineers, ensuring customer success by providing support to clients after they have purchased our products.Key Responsibilities:Manage a team of Customer Success...
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Customer Success Manager
Há 6 dias
Brazil Magentrix ✨Partner Management & Customer Management✨ Tempo inteiroAbout Magentrix Magentrix is a PRM (Partner Relationship Management) SaaS platform that helps companies scale with partners. We power secure partner portals that drive adoption, collaboration, and revenue. Our customers span software, manufacturing, and services; our team values ownership, curiosity, and measurable outcomes. Role Overview We're hiring a...
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Analista de Customer Success
1 semana atrás
Brazil StartGov Tempo inteiroVaga: Analista de Customer Success Modelo: Remoto Horário: Segunda a sexta, horário comercial Contratação: PJ Remuneração: 3.000,00 O que esperamos de você: Como Analista de Customer Success, você será o ponto de contato chave para garantir que nossos clientes aproveitem ao máximo as soluções Startgov. Entre suas responsabilidades estarão:...
