Tech Systems Analyst III

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

We are significantly growing our Engineering and IT teams in Brazil and are focused on finding talent for various financial technology (Fintech) engineering, database, development, and testing teams.

InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future. We anticipate developing future leaders for our teams in Brazil

Benefits include health and dental insurance, meal and restaurant vouchers, fixed monthly stipend for internet and mobile expenses, InComm hardware/software, and annual bonuses All positions are CLT.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

As a Tech Systems Analyst, you will be responsible for supporting Ecommerce operations team in aggressive Agile environments and delivering high production support.

• Monitor, investigate, and resolve production issues and incidents in a timely manner.
• Analyze application and database performance; able to write SQL queries and troubleshoot SQL code and database queries.
• Perform root cause analysis and provide suggestions for long-term fixes for recurring issues.
• Work closely with developers, DBAs, and QA teams to deploy application updates and patches to production environment.
• Document production release and submit changes for approval in service now.
• Create and maintain scripts for automation for server reboots, server /service restarts.
• Participate in rotational 24x7 on-call 3rd/4th level support.
• Communicate effectively with other team members and maintain documentation for support processes, incident handling, and configurations.
• Support and maintain projects developed by the team; assist in production deployment and outages.
• Configure, deploy, debug, monitor, and document new system features and enhancements.
• Collaborate with business professionals to determine functional and non-functional requirements for upcoming new projects to production.

• Bachelor's degree in computer science, Engineering, or related field required.
• 5+ years of experience in production environment support.
• 3+ years of Linux, SQL and MySQL.
• 3+ years of experience with Splunk log search and writing Splunk queries.
• 3+ years of experience with Azure Virtual machines, app services, load balancers.
• Hands-on experience deploying and managing scalable applications in Microsoft Azure.
• Exposure to CI/CD tools like Jenkins.
• Excellent organizational skills, self-administration, attention to detail, multi-tasking, and effective prioritization.
• Experience in Java ecosystem is a plus.
• MySQL and SQL Database experience.
• Experience with Magento, Camunda BPM is a plus.
• Experience with orchestration tools like Ansible and Terraform.
• GitHub, Jira & Confluence.

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program-Tier 4*