Patient Journey Coordinator
4 semanas atrás
Patient Journey Coordinator (Black Community Inclusion)
Category: Project Management & Agile
Location: São Paulo, São Paulo, BR
At Novo Nordisk we don’t wait for change, we drive the change. We’re committed to promote and be an equal opportunity workplace and act as an affirmative action employer, as part of our continuous efforts to create and lead teams that have diversity and inclusion at their core. As part of that commitment, we advise you that we will prioritize candidates who self-identify as Black or Pardo throughout the entire selection process for this position.
Are you passionate about driving innovation and implementing cutting-edge strategies? Do you thrive in a dynamic and ever-changing environment? The Patient Journey area expands its operational zone beyond PSP to the whole journey, considering the patient experience before, during and after treatment. This position, that is a part of Novo Nordisk’s patient squad, will be responsible for strategic projects that seek to improve the patient experience and our relationship with them.
The PositionComo Patient Journey Coordinator você será responsável por:
- Support business strategy with patient focused projects, developed along with the patient squad.
- Support business strategy and projects with patients’ insights through Patient Support Programmes (PSPs) and patient data in general (external).
- Development of general initiatives and projects to improve the patient experience with Novo Nordisk and our PSPs.
- Collaborate with various departments including Marketing, Sales, BI/ Market Research, and more on key projects.
- Engage with patients, HCPs, vendors, and agencies according to project needs.
- At least two years of work experience in marketing, project management and/or customer engagement are required for this position.
- Experience with digital tools and customer experience is desirable.
- Data oriented.
- Tactical and strategic mindset.
- Project management skills and situational leadership.
- Good communication and presentation skills.
- Knowledge in agile methodologies and product management.
- University degree preferably in Marketing, Communications, Business Administration or similar.
- English: Advanced speaking, writing and reading skills.
- Represent the Patient Journey area in the patient squad.
- Develop and collaborate on key projects based on patient journeys and opportunity mapping.
- Propose and address opportunities and projects to improve the patient treatment experience.
- Prioritize and structure the project roadmap.
- Provide updates and secure endorsement of prioritized projects with key stakeholders.
- Coordinate and develop tasks related to prioritized projects.
- Track project KPIs and generate insights to improve squad work.
- Share best practices and learnings with the Patient Journey team and other areas.
- Continuously analyze to identify patient needs and find opportunities to improve their experience.
- Track and manage external vendors' data management in accordance with LGPD.
- Work in partnership with Legal, Pharmacovigilance, Call Center and Quality to support the Data Privacy process.
At Novo Nordisk, we don’t wait for change. We drive change. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Together, we go further.
ContactTo complete your application, please click on "Apply now" to attach your CV and follow the instructions. For more information, please follow us on LinkedIn: Novo Nordisk: About | LinkedIn
DeadlineApply before October 13th, 24
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. Together, we’re life changing.
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