Customer Support Consultant, crypto

Há 3 dias

Brasil SupportYourApp Tempo inteiro
Overview

(Chinese and English) Customer Support Consultant, crypto (remote)

Join our team as a Customer Support Consultant in a multicultural and multilingual environment while working fully remotely. SupportYourApp is a Support-as-a-Service company providing secure technical and CX services for tech companies worldwide.

What you will do
  • Provide exceptional customer support via chats and emails
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Stay up-to-date with cutting-edge technology
  • Securely work with customers\' sensitive information
  • Apply the latest customer happiness practices
  • Maintain working knowledge of our client\'s products and services
  • Coordinate with developers and other departments across IT companies
What you need to succeed in this role
  • Native Chinese and English at an upper-intermediate level (B2)
  • At least 6 months of experience in a customer support role
  • Experience with live chats and emails
  • Personal or professional experience in crypto
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8 GB RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to have
  • Experience with CRM systems
  • Experience with Salesforce or Zendesk
Benefits and Perks
  • Flexible schedule
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
  • Terms may vary by engagement type; specific terms will be defined in your agreement if selected
Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we\'ve become an industry leader in premium outsourced customer support with 8 hubs worldwide. We treat our team like our clients, offering an individual approach and a positive experience. We welcome people with diverse backgrounds and experiences. Send your CV in English highlighting your outstanding skills

Visit our website:

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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