Account Executive, Commercial

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Account Executive, Commercial
The Account Executive is the catalyst behind the growth and success of the company and carry responsibility for all sales opportunities across the Commercial and Mid-Market business segments. As consultative sales professionals, you are expected to take ownership of, positioning the full Genesys solution portfolio, developing, and managing a sales pipeline, securing net-new business, and driving revenue growth from within the existing customer base.
Your main goal is to achieve an annual sales target by closing prospective deals. Once an opportunity has been closed, the Account Executive's role is to engage with the appropriate internal resources to help manage the initial phases of post-sales support and ensure the implementation is set up accordingly.
Key Responsibilities:
- Manage and close Genesys Commercial sales opportunities through forecasting, account resource allocation, account strategy, and planning.
- Support sales through calls and/or web-based presentations to manage product positioning, and strategies.
- Increase pipeline through demand generation and targeted campaigns to the new logo accounts.
- Learn and maintain in-depth knowledge of Genesys Commercial products and technologies, competitors, industry trends.
- Articulate Genesys Commercial based solutions to align with client's requirements.
- Develop and maintain competitive knowledge on industries and products to leverage in the sales cycle.
Minimum Requirements:
- BS or BA degree.
- Language skills: high proficiency in English.
- 5+ years of sales experience (Enterprise Companies a plus).
- Proven ability to manage complex sales cycle, with a track record of successful revenue attainment.
- Excellent communication/negotiating/closing skills with customers/prospects and partners.
- Aggressive, strong organizational skills and a self-starter.
- Experience of selling either customer experience, contact center, CRM, digital transformation, or similar sort of technology stack.
- A team player and a leader of virtual teams, able to orchestrate and win complex sales cycles.
When it comes to people, the right fit at Genesys is someone who is determined to succeed, highly motivated to meet and exceed annual sales goals, and willing to be coached for continuous growth and development.
Genesys offers you an environment to deliver and be successful by being part of a strong salesforce committed to delivering success.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit

Reasonable Accommodations:
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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