Carrier Operations Representative

Zelh is a fast-growing, passionate outsourcing company.Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophyOur client is a logistics solutions provider offering a wide range of transportation and freight management services. With a focus on efficiency, reliability, and customer satisfaction, our client aims to streamline supply chains and optimize logistics operations for businesses across various industries. Through innovative technology and a dedicated team of professionals, our client delivers tailored solutions to meet the unique needs of each client, ensuring timely and cost-effective delivery of goods and materials.**Key Responsibilities**:- ** Shipment Tracking & Documentation**:- Accurately update and document shipment statuses in internal systems.- Monitor carrier performance to ensure timely deliveries and resolve mid-transit issues according to company SOPs.- ** Communication & Escalations**:- Contact carriers to obtain time-sensitive updates and log information appropriately.- Proactively identify and communicate issues to relevant teams for quick resolution.- ** Support Carrier Sales Operations**:- Assist Carrier Sales Representatives by ensuring smooth operations across their book of business.- Collaborate with internal departments and maintain a professional attitude while working under pressure.- ** Continuous Learning & Improvement**:- Stay informed about industry trends, including seasonal and geographic freight dynamics.- Be open to learning and mastering the company’s proprietary technology and systems.- ** Team Contribution**:- Maintain a positive attitude, exhibit a strong work ethic, and contribute to team success.- Support co-workers and management by fostering a collaborative work environment.- Previous experience in** carrier sales, freight brokerage, or logistics coordination on the US market.**- Strong negotiation skills with the ability to build rapport and influence others**.**- Excellent communication and interpersonal skills.- Proficiency in **transportation management systems**(**TMS**) and other relevant software.- ** Relationship Building**: Proven ability to build productive internal and external partnerships.- ** Team Player Attitude**: Able to collaborate effectively with colleagues across departments.- ** Strong Multitasking Skills**: Comfortable handling multiple tasks and using technology efficiently.- ** Industry Knowledge**: Willingness to learn about freight markets, carrier types, and transportation trends.- ** Communication Skills**: Excellent verbal and written communication skills; fluent in English.- ** Attention to Detail**: Highly detail-oriented and accurate in work.- ** Adaptability**: Able to work confidently and effectively in a fast-paced environment.**Working conditions**:- **_ The working schedule: _**Monday to Friday - 08:00-17:00 CST- A supportive team- Competitive Salary in USD- Office or remote mode of work- 10+ business days of paid time off- English courses- Equipment provided- Fragrant coffee from the barista in the officeThe role of a Carrier Sales/Load Coverage Specialist is critical in ensuring the smooth and efficient movement of goods from origin to destination. By effectively managing carrier relationships, negotiating rates, and coordinating shipments, you’ll play a key role in meeting customer expectations and driving business success