Carrier Operations Representative

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services. We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy
Our client is a logistics solutions provider offering a wide range of transportation and freight management services. With a focus on efficiency, reliability, and customer satisfaction, our client aims to streamline supply chains and optimize logistics operations for businesses across various industries. Through innovative technology and a dedicated team of professionals, our client delivers tailored solutions to meet the unique needs of each client, ensuring timely and cost-effective delivery of goods and materials.

**Key Responsibilities**:

- ** Shipment Tracking & Documentation**:

- Accurately update and document shipment statuses in internal systems.
- Monitor carrier performance to ensure timely deliveries and resolve mid-transit issues according to company SOPs.
- ** Communication & Escalations**:

- Contact carriers to obtain time-sensitive updates and log information appropriately.
- Proactively identify and communicate issues to relevant teams for quick resolution.
- ** Support Carrier Sales Operations**:

- Assist Carrier Sales Representatives by ensuring smooth operations across their book of business.
- Collaborate with internal departments and maintain a professional attitude while working under pressure.
- ** Continuous Learning & Improvement**:

- Stay informed about industry trends, including seasonal and geographic freight dynamics.
- Be open to learning and mastering the company’s proprietary technology and systems.
- ** Team Contribution**:

- Maintain a positive attitude, exhibit a strong work ethic, and contribute to team success.
- Support co-workers and management by fostering a collaborative work environment.
- Previous experience in** carrier sales, freight brokerage, or logistics coordination on the US market.**
- Strong negotiation skills with the ability to build rapport and influence others**.**
- Excellent communication and interpersonal skills.
- Proficiency in **transportation management systems**(**TMS**) and other relevant software.
- ** Relationship Building**: Proven ability to build productive internal and external partnerships.
- ** Team Player Attitude**: Able to collaborate effectively with colleagues across departments.
- ** Strong Multitasking Skills**: Comfortable handling multiple tasks and using technology efficiently.
- ** Industry Knowledge**: Willingness to learn about freight markets, carrier types, and transportation trends.
- ** Communication Skills**: Excellent verbal and written communication skills; fluent in English.
- ** Attention to Detail**: Highly detail-oriented and accurate in work.
- ** Adaptability**: Able to work confidently and effectively in a fast-paced environment.

**Working conditions**:

- **_
The working schedule: _**Mon-Fri 8 am - 5 pm CST
- A supportive team
- Competitive Salary in USD
- Office or remote mode of work
- 10+ business days of paid time off
- English courses
- Equipment provided
- Fragrant coffee from the barista in the office

The role of a Carrier Sales/Load Coverage Specialist is critical in ensuring the smooth and efficient movement of goods from origin to destination. By effectively managing carrier relationships, negotiating rates, and coordinating shipments, you’ll play a key role in meeting customer expectations and driving business success