Head of Professional Services
3 semanas atrás
We are seeking a highly skilled and strategic leader to head our Professional Services team in LATAM, focused on our Financial Crime Compliance (FCC) portfolio. This role requires a strong technical foundation to support complex client engagements across cloud and on-premise environments, as well as proven leadership capabilities to coach and develop a high-performing team of consultants.
The ideal candidate will be a trusted advisor to our clients, a mentor to our team, and a key contributor to the growth and success of our FCC solutions in the region.
Key Responsibilities:
Leadership & Team Development
· Lead, mentor, and grow a team of Professional Services consultants across LATAM.
· Foster a culture of excellence, collaboration, and continuous improvement.
· Drive performance management, career development, and skills enhancement initiatives.
Client Engagement & Delivery
· Oversee the successful delivery of FCC projects, ensuring high client satisfaction and adherence to scope, timeline, and budget.
· Act as a senior technical advisor in client discussions, particularly around cloud architecture, on-premise deployments, integrations, and scalability.
· Support pre-sales activities, including solution design, effort estimation, and proposal development.
Technical Expertise
· Maintain deep knowledge of FCC solutions, including AML, KYC, transaction monitoring, and sanctions screening.
· Provide hands-on guidance and troubleshooting for complex technical implementations.
· Stay current with industry trends, regulatory changes, and emerging technologies in cloud and compliance.
Operational Excellence
· Define and implement best practices, methodologies, and standards for Professional Services delivery.
· Collaborate with cross-functional teams (Product, Sales, Support) to ensure alignment and client success.
· Monitor KPIs and drive continuous improvement in service quality and operational efficiency.
Qualifications:
· Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
· 10+ years of experience in Professional Services, with at least 5 years in a leadership role.
· Strong technical background in cloud (AWS, Azure, GCP) and on-premise infrastructure.
· Excellent communication, stakeholder management, and problem-solving skills.
· Certifications in cloud platforms (e.g., AWS Solutions Architect, Azure Architect).
· Experience working in a global matrix organization.
· Familiarity with agile methodologies and project management tools.
· Willingness to travel across LATAM (up to 15%).
· Fluent in English and Spanish.
Candidates will distinguish themselves with:
· Extensive experience with FCC solutions and regulatory compliance frameworks, demonstrating deep domain expertise and the ability to navigate complex client environments.
· MBA or equivalent advanced degree, showcasing strategic thinking, business leadership, and cross-functional management capabilities.
· Proven business acumen, with a track record of driving growth, managing client relationships, and delivering measurable impact in professional services or technology consulting.
Location / Work Model
This is a hybrid position, requiring on-site presence once a week at our São Paulo office (Bela Cintra).
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