Platform Governance Specialist

Há 2 dias


Brasília DF, Brasil beBeeServiceNow Tempo inteiro

Job Description A highly skilled ServiceNow Administrator is sought to lead the reporting, analytics, and KPI strategy for the ServiceNow platform. Main Responsibilities: Owning ServiceNow reporting and analytics governance across all modules. Defining and standardizing KPIs, reporting cadence, and data quality frameworks. Designing and building dashboards and reports in Performance Analytics, Reporting, and Visualization tools. Delivering executive and operational dashboards providing real-time service and performance insights. Collaborating with business and platform owners to align reporting with goals and ITIL frameworks. Ensuring data accuracy, governance, and consistency across ServiceNow, Power BI, and Salesforce. Measuring and communicating platform adoption, automation gains, and productivity improvements. Staying current on ServiceNow releases, AI/Now Assist features, and emerging analytics capabilities. Requirements: 3+ years of ServiceNow experience (Performance Analytics, Reporting, or Data Visualization). Proven ability to design dashboards across ITSM, CSM, and SPM modules. Strong knowledge of ServiceNow data models, tables, and CMDB relationships. Excellent collaboration, analytical, and presentation skills. Preferred: Experience in an MSP or multi-client environment. Familiarity with ITIL KPI frameworks (MTTR, SLA, backlog, etc.). Experience with VividCharts, Power BI, or Tableau. Exposure to Automation Engine, Flow Designer, or Now Assist analytics. Certifications (Preferred): ServiceNow CSA, Performance Analytics & Reporting Micro-Certs, ITIL 4 Foundation.



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