Technical Support Engineer

2 meses atrás


São Paulo SP, Brasil Mitel Tempo inteiro

Overview:

The telephony solution support service comprises the provision of specialized technical support, from the first to the last level (Vendor), to the Telephony Outsourcing environment, including: all administration and management of IP and TDM telephony infrastructure. All supported solutions have on-premises components.

This is a 12x36 day shift position (08:00 AM – 08:00 PM). You will work for 12 hours and off for 36 hours.

Responsibilities:

  • Carry out necessary configurations to handle faults, provide telephony facilities, routing, and other needs in IP, TDM and Hybrid Telephony system equipment from various manufacturers.
  • Carry out configurations, tests, parameter adjustments and other necessary interventions and coordinate activities that require action by PETROBRAS' local support teams on Gateways, ATAs and IP phones

Requirements:

  • Bachelor or postgraduate degree in Telecommunications, Electronics, Electrical, Electrotechnical, IT, Systems Analysis, or Computer Science.
  • Maximum 3 years of professional experience in Telecommunications, Electronics, Electrical, Electrotechnical, IT, Systems Analysis, or Computer Science.
  • Native Portuguese and Intermediary English

Additional Preferred Skills:

  • Technical knowledge in private telephony, with knowledge in TDM and VOIP.
  • Training or experience in Unify products, including OpenScape Voice, SBC and OSB.
  • Voice over Cisco router
  • Damovo / Ericsson
  • Astra
  • ITIL v3 Foundation or higher



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