Customer Success Manager

Há 4 dias


Brasil Allsorter Tempo inteiro

Allsorter is an intelligent CV formatting and optimisation software for recruiters whose productivity is limited by the time it takes to deliver accurate, timely, and consistently branded CVs and resumes to clients, ahead of the competition. We are based in Ireland, with clients all over the world, and are seeking driven professionals with a background in customer success to join our team and play a pivotal role in our growth.

Role Description

This is a full-time remote role for a Customer Success Manager based in Brazil. The Customer Success Manager will be responsible for providing customer support, ensuring customer satisfaction by holistically managing the customer journey, training new users, driving adoption, managing feedback, resolving customer issues and analysing data for actionable insights.

Reports to Head of Operations with dotted line to CEO

Responsibilities

  • Manage assigned accounts, especially in North America
  • Onboard new users for assigned accounts by leveraging existing onboarding documentation and identify opportunities to optimise this process over time
  • Deliver exceptional customer service as the first point of contact for all customer queries
  • Respond to all queries in line with company KPIs
  • Elevate the performance of existing users to achieve healthy platform adoption scores through proactive engagement and training
  • Analyse user engagement metrics to identify gaps
  • Provide solutions to drive adoption for clients and test new techniques
  • Drive greater client engagement on the most relevant features/functionality for their specific business needs
  • Manage upgrade/upsell conversations with clients
  • Analyse and report on customer feedback throughout their lifecycle
  • Document all communication with users accurately and in a timely manner in the CRM
  • Manage escalations as appropriate with the internal team
  • Monitor and report on the health status of all assigned accounts
  • Assist with educational webinar series for end-users
  • Collaborate with relevant departments to create workflows, develop knowledge bases, both internal and external
  • Suggest improvements to the current processes to optimise them

Required Skills

  • Excellent fluency in English - exceptional spoken and written, grammar as well as typing accuracy
  • 3+ years’ experience in a Customer Success/Client Management role
  • Bachelor’s degree or equivalent
  • Strong project management and organizational skills
  • High level self-motivation and enthusiasm
  • Experience analysing data and trends to identify growth opportunities
  • Strong technical aptitude
  • Proficiency in TEAMS and MS Office
  • Hubspot/CRM proficiency will be a plus; otherwise, willingness to learn new systems quickly
  • Basic proficiency with Microsoft Excel
  • Familiarity with web-based platforms and tools
  • Experience working both autonomously and in a team environment
  • Ability to build authentic business relationships and resolve conflicts if they arise
  • Flexibility and commitment to achieve successful outcomes

Schedule

9am – 6:00pm US Central Time, Monday to Friday

Benefits

  • Market competitive salary
  • Paid annual leave
  • Energetic and friendly team environment
  • Career progression and development opportunities

Important Notes

  • This will be a remote role with the possibility of occasional, pre-planned in-person meetings.
  • We will be using monitoring software to check your work efficiency and productivity on a daily basis.
  • You will be signing a work agreement with our company. You will need to provide all necessary legal documents to complete the hiring process.
  • The recruitment/ interviewing process is done digitally.


  • Brasil Variance Marketing ® Tempo inteiro

    Company Description Variance Marketing® helps service entrepreneurs with under 10 employees grow from $0-$100k MRR in 12 months by building an offshore sales team, optimizing lead generation, and automating service delivery. They have a track record of success with testimonials and case studies. Role Description This is a full-time remote role as a...


  • Brasil Allsorter Tempo inteiro

    Allsorter is an intelligent CV formatting and optimisation software for recruiters whose productivity is limited by the time it takes to deliver accurate, timely, and consistently branded CVs and resumes to clients, ahead of the competition. We are based in Ireland, with clients all over the world, and are seeking driven professionals with a background in...


  • Brasil, BR Allsorter Tempo inteiro

    Allsorter is an intelligent CV formatting and optimisation software for recruiters whose productivity is limited by the time it takes to deliver accurate, timely, and consistently branded CVs and resumes to clients, ahead of the competition. We are based in Ireland, with clients all over the world, and are seeking driven professionals with a background in...


  • Brasil, BR able.digital Tempo inteiro

    About the RoleThe Customer Success Operations Manager will be responsible for supporting the Customer Success team by streamlining processes, managing tools, analyzing data, and driving operational excellence. This role is critical in ensuring that our Customer Success team operates efficiently and effectively, enabling them to provide the highest level of...


  • Brasil nOps.io Tempo inteiro

    About the Company At nOps, we envision a world where DevOps and Engineering teams can take control of their cloud costs, so they only pay for what they use - not what’s provisioned. nOps’s ML-powered cloud optimization platform processes over $1.5 billion dollars of cloud spend — and we’re just getting started. Our platform helps Engineering and...

  • Customer Success Manager

    4 semanas atrás


    brasil nOps.io Tempo inteiro

    About the Company At nOps, we envision a world where DevOps and Engineering teams can take control of their cloud costs, so they only pay for what they use - not what’s provisioned. nOps’s ML-powered cloud optimization platform processes over $1.5 billion dollars of cloud spend — and we’re just getting started. Our platform helps Engineering and...


  • Brasil Spire Systems Tempo inteiro

    This position is 100% REMOTE from BRAZIL ONLY If it interests you please share your CV IN ENGLISH ONLY, Monthly rate in USD $$ and Availability to speak with me in PST time zone (USA) on WhatsApp 1 year contract+ EXTENDABLE Work hours- Local Brazil time; Local holidays This will be a technical person working with several customers; s/he will have a CSM...


  • Brasil Spire Systems Tempo inteiro

    This position is 100% REMOTE from BRAZIL ONLY If it interests you please share your CV IN ENGLISH ONLY, Monthly rate in USD $$ and Availability to speak with me in PST time zone (USA) on WhatsApp 1 year contract+ EXTENDABLE Work hours- Local Brazil time; Local holidays This will be a technical person working with several customers; s/he will have a CSM...


  • Brasil, BR Spire Systems Tempo inteiro

    This position is 100% REMOTE from BRAZIL ONLYIf it interests you please share your CV IN ENGLISH ONLY, Monthly rate in USD $$ and Availability to speak with me in PST time zone (USA) on WhatsApp1 year contract+ EXTENDABLEWork hours- Local Brazil time; Local holidaysThis will be a technical person working with several customers; s/he will have a CSM (Customer...


  • Brasil, BR Chatmantics Tempo inteiro

    About ChatmanticsChatmantics is a leading provider of Conversational as a Service (CaaS) solutions designed to drive business revenue through effective lead qualification and customer-initiated calls. Our performance-based pricing model ensures that clients only pay for successful engagements, as we take on the risk of connecting leads to their...


  • Brasil Chatmantics Tempo inteiro

    About Chatmantics Chatmantics is a leading provider of Conversational as a Service (CaaS) solutions designed to drive business revenue through effective lead qualification and customer-initiated calls. Our performance-based pricing model ensures that clients only pay for successful engagements, as we take on the risk of connecting leads to their agents. ...


  • Brasil Chatmantics Tempo inteiro

    About Chatmantics Chatmantics is a leading provider of Conversational as a Service (CaaS) solutions designed to drive business revenue through effective lead qualification and customer-initiated calls. Our performance-based pricing model ensures that clients only pay for successful engagements, as we take on the risk of connecting leads to their agents. ...


  • Brasil OPEN DATACENTER Tempo inteiro

    Missão: O Supervisor de Customer Success (CS e CX) na OPEN DATACENTER, é responsável por liderar a equipe de CS, garantindo a satisfação e a retenção dos clientes. Este profissional deve assegurar que os clientes obtenham o máximo valor das soluções de nuvem privada oferecidas pela empresa, promovendo uma experiência positiva e fidelizando a...


  • Brasil, BR OPEN DATACENTER Tempo inteiro

    Missão: O Supervisor de Customer Success (CS e CX) na OPEN DATACENTER, é responsável por liderar a equipe de CS, garantindo a satisfação e a retenção dos clientes. Este profissional deve assegurar que os clientes obtenham o máximo valor das soluções de nuvem privada oferecidas pela empresa, promovendo uma experiência positiva e fidelizando a base...

  • SAP dCEM

    4 semanas atrás


    brasil HCLTech Tempo inteiro

    SAP dCEM (Digital Customer Engagement Manager) Technical Skill Set required to perform above tasks: Advanced english Technical expertise in SAP Basis area with minimum of 5+ years of experience. 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management). Good understanding & hands-on experience required in S/4...

  • SAP dCEM

    Há 1 mês


    Brasil HCLTech Tempo inteiro

    SAP dCEM (Digital Customer Engagement Manager) Technical Skill Set required to perform above tasks: Advanced english Technical expertise in SAP Basis area with minimum of 5+ years of experience. 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management). Good understanding & hands-on experience required in S/4...

  • Client Success Manager

    1 dia atrás


    Brasil Virtustant Tempo inteiro

    Job Title: Client Success Manager Job Description: We are seeking a proactive and detail-oriented Client Success Manager to join our team. The ideal candidate will be responsible for reaching out to clients to ensure they renew services, handling inbound calls to close sales, and maintaining accurate records. This role is essential for driving client...


  • Brasil, BR Virtustant Tempo inteiro

    Job Title: Client Success ManagerJob Description:We are seeking a proactive and detail-oriented Client Success Manager to join our team. The ideal candidate will be responsible for reaching out to clients to ensure they renew services, handling inbound calls to close sales, and maintaining accurate records. This role is essential for driving client...

  • Customer Service Manager

    3 semanas atrás


    Brasil LifeSupplyUSA Tempo inteiro

    LifeSupplyUSA is a dynamic and innovative e-commerce D2C retailer and a leading supplier of commercial & household products. We are committed to delivering excellence .We pride ourselves on our dedication to quality, efficiency, and customer satisfaction. As we continue to grow, we are seeking a highly skilled and motivated Customer Service Manager to join...

  • Account Manager

    1 dia atrás


    Brasil KR Elixir, Inc. - IT Services & Solutions Tempo inteiro

    The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. ...