Customer Success and Operations Manager

Há 3 dias


Brasil, BR Chatmantics Tempo inteiro

About Chatmantics


Chatmantics is a leading provider of Conversational as a Service (CaaS) solutions designed to drive business revenue through effective lead qualification and customer-initiated calls. Our performance-based pricing model ensures that clients only pay for successful engagements, as we take on the risk of connecting leads to their agents.


Position: Customer Success and Operations Manager


Responsibilities:

  • Manage daily interactions with clients to ensure their needs are met and their expectations are exceeded.
  • Oversee the implementation and optimization of Chatmantics' solutions for clients.
  • Develop and maintain strong relationships with clients, acting as their main point of contact.
  • Collaborate with internal teams to resolve client issues and improve processes.
  • Monitor and analyze client performance metrics to identify opportunities for improvement.
  • Ensure seamless communication and coordination between different departments to deliver exceptional service.
  • Adapt to changes in processes and embrace the dynamic environment of a startup.

Requirements:

  • Fluency in English and Portuguese (both written and spoken).
  • At least 3 years of experience in customer success or operations.
  • Proven experience working in a startup environment.
  • Ability to work independently with minimal supervision.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Own equipment (computer, headset, reliable internet connection).
  • Flexibility to work with clients in different time zones.

Benefits:

  • Competitive pay above the average for the position.
  • Bonuses for successful meetings and reaching KPIs.
  • Weekly payment in US dollars.
  • Be part of an innovative company at the forefront of the CaaS industry.
  • Opportunity to work with a dynamic and supportive team.
  • Flexibility to work remotely with your own equipment.


If you're passionate about customer success, have a knack for operations, and thrive in a startup environment, we'd love to hear from you Apply now and help us transform how businesses connect with their leads.





  • Brasil, BR Allsorter Tempo inteiro

    Allsorter is an intelligent CV formatting and optimisation software for recruiters whose productivity is limited by the time it takes to deliver accurate, timely, and consistently branded CVs and resumes to clients, ahead of the competition. We are based in Ireland, with clients all over the world, and are seeking driven professionals with a background in...


  • Brasil, BR Spire Systems Tempo inteiro

    This position is 100% REMOTE from BRAZIL ONLYIf it interests you please share your CV IN ENGLISH ONLY, Monthly rate in USD $$ and Availability to speak with me in PST time zone (USA) on WhatsApp1 year contract+ EXTENDABLEWork hours- Local Brazil time; Local holidaysThis will be a technical person working with several customers; s/he will have a CSM (Customer...


  • Brasil, BR Cropin Tempo inteiro

    Location: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful and...


  • Brasil, BR NOTO - 360 Fraud and Compliance Tempo inteiro

    One solution to all financial crime threats.NOTO consolidates information from all data sources and provides real-time monitoring and alerts to help organizations quickly reference high-risk user behavior and transaction patterns.In 2015, NOTO was developed by visionary fintech leaders whose wealth of international experience in payments, fraud prevention,...


  • Brasil, BR New Sun Crop Science Tempo inteiro

    Position :Key account Manager Chengdu New Sun Crop Science is a leading bio-pesticides and bio-stimulant company headquartered in China. With a focus on sustainable agricultural solutions, we specialize in the development and production of biological pesticides and stimulants. As part of our global expansion strategy, we are seeking a dynamic Senior Key...


  • Brasil, BR CSG Tempo inteiro

    We are looking for an Operations DevOps Engineer II who willSupporting code deployment releases and promotions within test and production environmentsPerform product installation and configuration with some troubleshooting assistance from others in ARM OperationsMonitor Ascendon ARM solutions production, customer test, and internal environments for function...

  • Sales Manager

    Há 1 mês


    Brasil, BR Suzhou Inovance Technology Tempo inteiro

    Responsibility:Marketing insight: To gain in-depth insight into the political and economic environment, industrial pattern, customer pain points and demands, competitors, etc. of the region/country to which you belong; to explore leads/opportunity points.Undertake and develop regional strategic planning and business planning;Sales development: responsible...

  • Country Manager Brazil

    1 dia atrás


    Brasil, BR nocnoc Tempo inteiro

    The companynocnoc is the leading e-commerce facilitator for global brands and retailers looking to increase their sales in Latin America.We enable sellers around the world to easily access +15 marketplaces through one single platform offering their products to over 500 million online customers. We are committed to connecting Latin America with the world...


  • Brasil, BR Hunter Douglas do Brasil Tempo inteiro

    Hunter Douglas is the world’s leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we’ve defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and...


  • Brasil, BR SHEIN Tempo inteiro

    Job Description:1. Supervising the logistics operations of a business unit, within deadlines and meeting quality standards; 2. Engage employees in complying with Occupational Health and Safety, Quality and Environment values and policies, as well as the company's internal standards; 3. Ensuring that current processes are maintained, as well as...


  • Brasil, BR Us Media Tempo inteiro

    US Media is a renowned Media and Advertising sales company specializing in Latin America. Our portfolio includes top-tier brands such as Tinder, WeTransfer, vevo, Sojern, TechTarget, Fandom, and others. We operate at a dynamic pace, prioritize client satisfaction, and value precision, quality, and service excellence.Position Overview: We are seeking an...


  • Brasil, BR CONMED Corporation Tempo inteiro

    PURPOSEWe are seeking a Senior Manager Marketing who will have Latin America (LATAM) responsibility for the growth of innovative products in the Orthopaedic portfolio. In this critical position, you will represent LATAM while partnering with the International & US based global marketing teams for core upstream projects and will have downstream responsibility...

  • Senior Project Manager

    1 dia atrás


    Brasil, BR Mojo Trek Tempo inteiro

    SummaryThe position is responsible for successfully delivering project initiatives for the Portfolio and Project Management Group and executing business plan projects that enable the realization of the company's strategic objectives and tactical business plan goals.ResponsibilitiesThe below highlights key accountabilities for this role. It does not fully...


  • Brasil, BR Umanni Tempo inteiro

    Somos uma empresa de tecnologia formada por profissionais de RH. Por isso, entendemos o dia a dia e os desafios de gestão do capital humano.Nossas soluções tecnológicas são focadas em pessoas, para executar a estratégia de RH de maneira ágil.Vaga: Estagiário(a) de Customer Success Home OfficeBolsa Auxílio: R$ 1.500,00Benefícios: VR Refeição | VR...


  • Brasil, BR 4Play Gaming Tempo inteiro

    Company Description Welcome to 4Play Gaming, where innovation and excitement drive our revolutionary iGaming platform. We have created an event-based system that transforms the online gaming experience. With cutting-edge technology and seamless integration, our platform sets a new standard for iGaming. Join us on this exhilarating journey into the future of...


  • Brasil, BR EP2C ENERGY Tempo inteiro

    Services Dimensions:In a highly regulated context, the authorities are permanently verifying the performance of HSSE Environment risk management and the mitigation measures in place to reduce environmental impacts. Any deviation to the HSSE Environment performance can lead to Operation stoppage or license withdrawal. This can have a huge and unacceptable...


  • Brasil, BR OKX Tempo inteiro

    Who We Are:At OKX, we believe the future will be reshaped by technology. Founded in 2017, we are revolutionising world systems through our cutting-edge digital asset exchange, Web3 portal and blockchain ecosystems. We reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market....


  • Brasil, BR SHEIN Tempo inteiro

    Job Description:1. Identifying tools/strategies that contribute to improving team performance, reporting deviations and their supposed causes; 2. Interacting with the Sales and Operations Planning area to align demands based on projections and deviations (accuracy) from previous weeks;3. Interacting with senior management to present results, carry out a...

  • Engineering Manager

    Há 5 dias


    Brasil, BR Turno Tempo inteiro

    Job DescriptionAbout TurnoTurno, formerly known as TurnoverBnB, is a leading platform dedicated to simplifying and automating the management of vacation rental turnovers. Our robust platform and mobile apps for hosts and cleaners work in sync to streamline scheduling, payments, and communication, ensuring hassle-free turnovers. As an official Airbnb software...


  • Brasil, BR Pentasia Tempo inteiro

    CEO Brazil – iGaming & Sports Betting – Sao Paulo Our client; a global leader in gaming and betting, known for providing unparalleled user experiences. With established brands, it quickly established industry standards. With a global footprint, its reach extends right around the world; driven by a commitment to innovation, it is poised to enter...