Customer Success and Operations Manager
Há 3 dias
About Chatmantics
Chatmantics is a leading provider of Conversational as a Service (CaaS) solutions designed to drive business revenue through effective lead qualification and customer-initiated calls. Our performance-based pricing model ensures that clients only pay for successful engagements, as we take on the risk of connecting leads to their agents.
Position: Customer Success and Operations Manager
Responsibilities:
- Manage daily interactions with clients to ensure their needs are met and their expectations are exceeded.
- Oversee the implementation and optimization of Chatmantics' solutions for clients.
- Develop and maintain strong relationships with clients, acting as their main point of contact.
- Collaborate with internal teams to resolve client issues and improve processes.
- Monitor and analyze client performance metrics to identify opportunities for improvement.
- Ensure seamless communication and coordination between different departments to deliver exceptional service.
- Adapt to changes in processes and embrace the dynamic environment of a startup.
Requirements:
- Fluency in English and Portuguese (both written and spoken).
- At least 3 years of experience in customer success or operations.
- Proven experience working in a startup environment.
- Ability to work independently with minimal supervision.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Own equipment (computer, headset, reliable internet connection).
- Flexibility to work with clients in different time zones.
Benefits:
- Competitive pay above the average for the position.
- Bonuses for successful meetings and reaching KPIs.
- Weekly payment in US dollars.
- Be part of an innovative company at the forefront of the CaaS industry.
- Opportunity to work with a dynamic and supportive team.
- Flexibility to work remotely with your own equipment.
If you're passionate about customer success, have a knack for operations, and thrive in a startup environment, we'd love to hear from you Apply now and help us transform how businesses connect with their leads.
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