Customer Success and Operations Manager

Há 3 dias


Brasil Chatmantics Tempo inteiro

About Chatmantics

Chatmantics is a leading provider of Conversational as a Service (CaaS) solutions designed to drive business revenue through effective lead qualification and customer-initiated calls. Our performance-based pricing model ensures that clients only pay for successful engagements, as we take on the risk of connecting leads to their agents.

Position: Customer Success and Operations Manager

Responsibilities:

  • Manage daily interactions with clients to ensure their needs are met and their expectations are exceeded.
  • Oversee the implementation and optimization of Chatmantics' solutions for clients.
  • Develop and maintain strong relationships with clients, acting as their main point of contact.
  • Collaborate with internal teams to resolve client issues and improve processes.
  • Monitor and analyze client performance metrics to identify opportunities for improvement.
  • Ensure seamless communication and coordination between different departments to deliver exceptional service.
  • Adapt to changes in processes and embrace the dynamic environment of a startup.

Requirements:

  • Fluency in English and Portuguese (both written and spoken).
  • At least 3 years of experience in customer success or operations.
  • Proven experience working in a startup environment.
  • Ability to work independently with minimal supervision.
  • Strong problem-solving and analytical skills.
  • Excellent communication and interpersonal skills.
  • Own equipment (computer, headset, reliable internet connection).
  • Flexibility to work with clients in different time zones.

Benefits:

  • Competitive pay above the average for the position.
  • Bonuses for successful meetings and reaching KPIs.
  • Weekly payment in US dollars.
  • Be part of an innovative company at the forefront of the CaaS industry.
  • Opportunity to work with a dynamic and supportive team.
  • Flexibility to work remotely with your own equipment.

If you're passionate about customer success, have a knack for operations, and thrive in a startup environment, we'd love to hear from you Apply now and help us transform how businesses connect with their leads.



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