Healthcare Operations Coordinator

Há 6 horas

Recife PE, Brasil beBeeVirtual Tempo inteiro

Medical Assistant Job Description We are seeking a highly skilled Virtual Assistant to join our fast-paced, multi-specialty medical facility. As the first point of contact for many patients, you will handle high-volume calls, schedule appointments across multiple providers, update Electronic Medical Records (EMR) systems, and resolve patient inquiries with empathy and professionalism. This role is key to ensuring smooth operations and outstanding patient experiences. You will be responsible for scheduling, rescheduling, and canceling appointments across multiple clinics and providers, as well as managing scheduling changes, follow-ups, reminders, and patient rescheduling. You will also provide information about services, treatment plans, and appointment details, answer a high volume of incoming calls with professionalism and urgency, and assist patients with questions, concerns, and general inquiries. Responsibilities: Schedule, reschedule, and cancel appointments across multiple clinics and providers. Manage scheduling changes, follow-ups, reminders, and patient rescheduling. Coordinate with clinical staff to ensure smooth patient flow and minimize delays. Provide information about services, treatment plans, and appointment details. Answer a high volume of incoming calls with professionalism and urgency. Assist patients with questions, concerns, and general inquiries. Requirements: Advanced English (written and spoken); bilingual English/Spanish preferred. 1+ year of experience in call centers, customer service, or front-desk roles within the healthcare sector. Experience handling high-volume calls and assisting patients with inquiries, rescheduling, and support. Familiarity with EMR systems and scheduling software. Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook). Excellent communication skills, customer service mindset, and professional phone etiquette. High attention to detail, accurate data entry, and ability to multitask in a fast-paced environment. Empathy, patience, and strong problem-solving abilities when dealing with patients. Tech-savvy; comfortable learning new systems.

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