Technical Support Specialist
Há 2 dias
At JoVE, we are seeking an experienced professional to be on the front lines of answering questions and troubleshooting technical problems. You will assist customers with products and guide clients through any technical issue they might encounter. Key Responsibilities: Manage large amounts of incoming tickets. Provide support to answer inquiries on products. Accept and handle technical requests. Triage tickets to the correct teams. Follow communication procedures, guidelines and policies. Provide accurate, valid and complete information by using the right methods/tools. Build sustainable relationships and trust with customers through open communication. Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution. Keep records of customer interactions and process accounts. Go above and beyond to engage customers. Requirements: Excellent problem-solving skills. Strong analytical and critical thinking abilities. Effective written and verbal communication skills. Ability to work independently and as part of a team. Organizational and time management skills. What We Offer: A dynamic and supportive work environment. Opportunities for growth and professional development. A competitive salary and benefits package. How to Apply: If you are a motivated and customer-focused individual who is passionate about providing exceptional support, please submit your application. We look forward to hearing from you
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Technical Solutions Expert
Há 15 horas
Recife, PE, Brasil beBeeSoftwareSupport Tempo inteiroJob Role We are seeking an experienced Software Support Specialist to provide daily technical assistance to customers. This role involves assisting clients in resolving software and compliance-related issues, working closely with cross-functional teams including Sales, Customer Success, Engineering, and Product. The ideal candidate will possess 2+ years of...
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Technical Support Specialist
Há 2 dias
Recife, Brasil beBeeSupport Tempo inteiroAt JoVE, we are seeking an experienced professional to be on the front lines of answering questions and troubleshooting technical problems. You will assist customers with products and guide clients through any technical issue they might encounter. Key Responsibilities: Manage large amounts of incoming tickets. Provide support to answer inquiries on products....
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Customer Service/technical Support Specialist
1 semana atrás
Recife, Brasil WiseHR Group Tempo inteiro**job description** **Job Title: Customer Service / Technical Support Specialist - Brazil** **Location: Remote - Brazil - Work from home** **Full job description** We are looking for people who are passionate about helping others, love the latest technology, and are eager to join a dynamic team. Experience with technology, android and iOS devices is a...
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Business Process Support Specialist
Há 4 dias
Recife, PE, Brasil beBeeAdministrative Tempo inteiroRemote Operations Assistant This is a 100% remote opportunity to join a fast-paced, collaborative team as an administrative and operational support specialist. Maintain up-to-date internal databases, spreadsheets, and documentation. Coordinate meetings, track deadlines, and follow up on pending items. Assist with data entry, reporting, and basic client or...
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Tech-Savvy Enterprise Solutions Expert
Há 6 dias
Recife, PE, Brasil beBeeEnterprise Tempo inteiroEnterprise Support Specialist As an Enterprise Support Specialist, you will be working with large enterprise customers to deliver custom solutions and provide hands-on technical support. This role involves a mix of full-stack JavaScript development, customer-facing support, and collaboration with internal teams to resolve issues and ship customer-specific...
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Recife, PE, Brasil beBeeAutomaton Tempo inteiroJob Overview We are seeking an accomplished Automation Specialist to join our team, responsible for monitoring and troubleshooting automated machinery at hatcheries worldwide. Main Responsibilities: Remote Monitoring : Utilize cloud dashboards, PLC access, and on-machine interfaces to track the performance of TARGAN systems. Tech Support : Provide prompt...
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Customer Support Representative
Há 4 dias
Recife, PE, Brasil beBeeCustomer Tempo inteiroJob Description: We are seeking a Customer Service Specialist to provide exceptional customer support, resolving inquiries and complaints, managing customer accounts, and ensuring a positive customer experience across all communication channels.
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Cloud Infrastructure Specialist
Há 15 horas
Recife, PE, Brasil beBeeInfrastructure Tempo inteiroJob Position: Cloud Infrastructure Specialist A leading organisation seeks a skilled Cloud Infrastructure Engineer to provide expertise in maintaining operational coverage of services and functions offered through their cloud compute and storage environments. Work with managed service providers, vendors, and external entities to ensure continuous service...
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Technical Solutions Expert
2 semanas atrás
Recife, Brasil Bebeesoftwaresupport Tempo inteiroJob RoleWe are seeking an experienced Software Support Specialist to provide daily technical assistance to customers.This role involves assisting clients in resolving software and compliance-related issues, working closely with cross-functional teams including Sales, Customer Success, Engineering, and Product.The ideal candidate will possess 2+ years of...
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Technical Solutions Expert
2 semanas atrás
Recife, Brasil beBeeSoftwareSupport Tempo inteiroJob Role We are seeking an experienced Software Support Specialist to provide daily technical assistance to customers. This role involves assisting clients in resolving software and compliance-related issues, working closely with cross-functional teams including Sales, Customer Success, Engineering, and Product. The ideal candidate will possess 2+ years of...
