Specialist Technical Support

1 hora atrás


Florianópolis SC, Brasil beBeeTechnical Tempo inteiro

Technical Support Specialist We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have experience in CRM and Help Desk platforms, with a strong analytical approach and ability to solve complex technical problems. Provide technical support via email, chat, and calls for Zoho Services to Zoho Partners in Brazil. Diagnose and resolve issues related to integrations, automations, and system customizations. Support onboarding and implementation teams during technical transitions. Participate in technical meetings with process stakeholders. Mandatory Requirements: Strong team player. Dedicated professional willing to provide extended support to customers. Self-motivated and able to work under pressure. Previous experience in Application Support or other technical roles. Proven experience in implementation or technical support for platforms such as: Salesforce, Microsoft Dynamics, HubSpot, or Zendesk. Advanced knowledge of integrations, APIs, automations, and platform customizations; Fluent English (reading, writing, and speaking). Become a trusted advisor and play a critical role in delivering exceptional customer experiences. Responsibilities : Act as the main technical point of contact for partners. Collaborate closely with internal and development teams to ensure excellence in partner service experience. Key Skills : Strong analytical and proactive approach. Ability to solve complex technical problems. Excellent communication and interpersonal skills. Experience with CRM and Help Desk platforms.



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