Customer Service Professional

2 semanas atrás


Porto Alegre RS, Brasil beBeeCustomer Tempo inteiro

Customer Support Representative We're looking for a skilled professional to provide exceptional customer support, resolve inquiries and complaints, manage customer accounts, and ensure a positive customer experience across all communication channels. Support: Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner. Problem Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions or escalate when necessary. Account Management: Update and maintain accurate customer records and account information in the system. Product Knowledge: Maintain comprehensive knowledge of products and services to provide accurate information and guidance. Communication: Build positive relationships with customers through empathetic and clear communication. Reporting and Feedback: Document customer interactions, track recurring issues, and provide feedback to improve service quality. The work schedule will vary depending on the job position. All our clients are in the U.S. and work schedules will be in the U.S. time zone. Qualifications: 1 year of related experience and/or a related degree. Excellent written and verbal communication skills in English and Portuguese. Ability to excel in a fast-paced environment. Strong organizational abilities. Meticulous attention to detail. Collaborative team spirit. Commitment to confidentiality. A quiet, private workspace. Must be at least 21 years old.


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