Customer Experience Team Leader

Encontrado em: beBee S BR - 3 semanas atrás


AlphavilleBarueri, Brasil GFT Technologies SE Tempo inteiro

O que buscamos:

Profissional que atue como Customer Experience Team Leader.

 

Responsabilidades:

Conhecimentos Técnicos:

  • Aplicar metodologias ágeis em conjunto com a jornada do usuário, como Inception, Product Discovery, Design Sprint, Blueprint para impulsionar a inovação e eficácia nos projetos.
  • Conduzir a definição de budget e roadmap de evolução da equipe de design.
  • Experiência prática em excel para análise de dados e relatórios.
  • Fluência em inglês para comunicação eficaz, considerando a interação com equipes globais.

Requisitos:

  • Experiência comprovada em estruturação e liderança de equipes de UX, Service Design e Product Design.
  • Conhecimento profundo do setor financeiro e das práticas de UX relacionadas.
  • Experiência em liderança de frentes de UX, Design Ops, Design System, e gestão de budget.
  • Proficiência em Inception, Product Discovery, Design Sprint e metodologias ágeis.
  • Fluência em inglês.
  • Conhecimentos intermediario em excel.

Desejável experiência ou conhecimento em outros segmentos de negócio. Conhecimento em Canais Digitais é um diferencial. Graduação em Tecnologia é um diferencial. Espanhol intermediário é um ddiferencial.

 

Descrição comportamental:

Procuramos uma pessoa que:

  • Goste de trabalhar em equipe e seja colaborativa em suas atribuições;
  • Tenha coragem para se desafiar e ir além, abraçando novas oportunidades de crescimento;
  • Transforme ideias em soluções criativas e busque qualidade em toda sua rotina;
  • Tenha habilidades de resolução de problemas;
  • Possua habilidade e se sinta confortável para trabalhar de forma independente e gerenciar o próprio tempo;
  • Tenha interesse em lidar com situações adversas e inovadoras no âmbito tecnológico.

 

 

Big enough to deliver – small enough to care.

#VempraGFT

#VamosVoarJuntos

#ProudToBeGFT



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