Customer Experience Team Leader
Encontrado em: beBee S BR - 3 semanas atrás
O que buscamos:
Profissional que atue como Customer Experience Team Leader.
Responsabilidades:
Conhecimentos Técnicos:
- Aplicar metodologias ágeis em conjunto com a jornada do usuário, como Inception, Product Discovery, Design Sprint, Blueprint para impulsionar a inovação e eficácia nos projetos.
- Conduzir a definição de budget e roadmap de evolução da equipe de design.
- Experiência prática em excel para análise de dados e relatórios.
- Fluência em inglês para comunicação eficaz, considerando a interação com equipes globais.
Requisitos:
- Experiência comprovada em estruturação e liderança de equipes de UX, Service Design e Product Design.
- Conhecimento profundo do setor financeiro e das práticas de UX relacionadas.
- Experiência em liderança de frentes de UX, Design Ops, Design System, e gestão de budget.
- Proficiência em Inception, Product Discovery, Design Sprint e metodologias ágeis.
- Fluência em inglês.
- Conhecimentos intermediario em excel.
Desejável experiência ou conhecimento em outros segmentos de negócio. Conhecimento em Canais Digitais é um diferencial. Graduação em Tecnologia é um diferencial. Espanhol intermediário é um ddiferencial.
Descrição comportamental:
Procuramos uma pessoa que:
- Goste de trabalhar em equipe e seja colaborativa em suas atribuições;
- Tenha coragem para se desafiar e ir além, abraçando novas oportunidades de crescimento;
- Transforme ideias em soluções criativas e busque qualidade em toda sua rotina;
- Tenha habilidades de resolução de problemas;
- Possua habilidade e se sinta confortável para trabalhar de forma independente e gerenciar o próprio tempo;
- Tenha interesse em lidar com situações adversas e inovadoras no âmbito tecnológico.
Big enough to deliver – small enough to care.
#VempraGFT
#VamosVoarJuntos
#ProudToBeGFT
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