Customer Service Development Manager

Há 1 mês

São Paulo, Brasil Ferrero Tempo inteiro
Localização de trabalho: São Paulo​

São Paulo - SP

Localização de trabalho: ​São Paulo​

São Paulo

A Ferrero é uma empresa familiar com uma visão verdadeiramente moderna e global, e a casa de marcas icônicas como Nutella®, Tic Tac®, Ferrero Rocher®, Raffaello®, Kinder Bueno® e Kinder Surprise®. À medida que o amor pelas nossas marcas continua a crescer, o mesmo acontece com nosso alcance global. Representado em mais de 50 países e com produtos vendidos em mais de 170, o Grupo Ferrero é amado por gerações em todo o mundo. O segredo do nosso sucesso global? 38,767 funcionários dedicados, que celebram o cuidado e a qualidade para criar um negócio, carreiras e marcas das quais nos orgulhamos. Junte-se a nós e seja um deles

A Ferrero está comprometida em construir uma cultura diversificada e inclusiva, na qual todos os funcionários se sintam bem-vindos e apreciados e tenham oportunidades iguais. Acreditamos que todo o nosso pessoal tem o mesmo talento à sua maneira. Ao nutrir a curiosidade e as habilidades naturais de nossos funcionários, fornecemos a eles, geração após geração, os meios para ter sucesso pessoal e profissional, permitindo que eles planejem sua jornada na Ferrero. A diversidade de nossos talentos é o que torna nosso ambiente de trabalho multicultural, inovador e altamente recompensador.

Sobre esta posição:

The Customer Service Manager aims to develop growth strategies by service level with customers. This position is responsible for the plans alignment and implementation, seeking supply opportunities, as well as proposing improvements in delivery processes, seeking customer satisfaction and the growth of Ferrero.

Principais responsabilidades:

BUDGET MANAGEMENT
- Monitor current vs planned results, supporting channel managers with relevant  information to achieving sales objectives, helping to anticipate problems and mitigate risk.

CUSTOMER SERVICE ADMINISTRATION
- Manage the team's operational activities (orders, complaints, contacts, etc.) through performance indicators (fulfillment, complaints, returns, etc.) to ensure a high level of customer service
- Ensure the implementation of processes and development plans to improve customer satisfaction

CROSS-DEPARTMENTAL RELATIONS
- Participate in relevant operational meetings to provide input, monitor and react to deviations in business plans (S&OP meetings, commercial committees, etc.)
- Lead projects within your area of responsibility, interacting with other departments (IT, BI, logistics, purchasing, etc.) aiming to implement what is necessary
- Construction of JBP plans with sales managers to guarantee and operationalize the defined strategies.
- Meeting with senior customer leadership to align and develop business.

CUSTOMER DEVELOPMENT
- Monthly meetings with customer supply managers
- Construction of service level improvement plans together with Supply Chain Ferrero and the customer supply team
- Development of building blocks with sales managers to capture opportunities within S&OP 

VMI
- Supply planning for customer warehouses with the VMI Tool, 
- Manage MPDV delivery plans to customers at events

TEAM MANAGEMENT
- Act in accordance with the Group's references to recruit, manage, motivate, train and develop the team itself
- Effectively and efficiently manage your own team, defining and planning activities
- Ensure the professional development of its own resources, carrying out assessments and proposing training and other initiatives
- Maintain team motivation and high engagement.

Quem buscamos:
  • Graduated in Engineering, Administration, Economics or related areas;Engineering, Administration, Economics or related areas;
  • Advanced English;
  • Project Management;
  • Advanced MS Office, SAP.

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