Key Account Manager
1 semana atrás
A Yungas é uma empresa de tecnologia líder em transformação digital no mercado de redes de franquias e negócios brasileiro.
Estamos em busca de pessoas com vontade de crescer e de fazer parte desse time incrívelNOSSOS VALORES:
- Somosprotagonistas, temos iniciativa e agimos de forma construtiva, nos adaptando aos diferentes cenários e entregando grandes resultados. Vivemos a partir de uma cultura de experimentação e aprendizado acelerado.
- Nos preocupamos muito com aqualidadee em gerar valor eretornoaos nossos clientes.
- Trabalhamos emtimepara atingir nossos objetivos, de forma solícita e colaborativa.
- Gostamos de nos divertir: um clima dedescontraçãoe integração faz parte do nosso diaadia.
ATIVIDADES DA VAGA:
- Manter relacionamento com grandes clientes, visando o sucesso e engajamento dos usuários em nosso software;
- Realizar reuniões estratégicas, guiar cliente, monitorar KPIs e gerar relatórios de operação;
- Elaborar relatórios de desempenho e materiais de engajamento para ser compartilhado com clientes;
- Elaborar e personalizar painéis de indicadores que serão disponibilizados na conta dos clientes da carteira;
- Apresentar e comercializar novos módulos a clientes da base com o intuito de ampliar o valor gerado ao cliente (upsell);
- Identificar marcos de sucesso, identificar e solucionar gargalos junto aos clientes e a equipe de Customer Success e Atendimento ao Cliente;
- Ministrar treinamentos pontuais e conduzir reuniões junto aos clientes;
- Dar apoio ao processo de reimplantação do cliente, reengajando usuários com a plataforma;
- Propor estratégias para a melhoria contínua da área de Customer Success;
- Compartilhar boas práticas entre os clientes de forma a gerar valor além da plataforma;
- Identificar novas oportunidades de negócios junto aos clientes;
- Ser a voz do cliente em reuniões internas, trazendo suas dores e demandas.
Modelo híbrido:3x por semana no escritório, 2x home office.
Endereço:
Rodovia José Carlos Daux, 5500 (Square SC), bairro Saco Grande, Florianópolis/SC.
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