Senior Customer Service Management

1 semana atrás

São Paulo, São Paulo, Brasil GE Gas Power Tempo inteiro

Job Description Summary:
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Roles and Responsibilities

  • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
  • Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
  • Establish and maintain contact to provide ongoing technical and business support to assigned customers in designated geographic region or coverage area
  • Developing specialized knowledge in their discipline. Serves as best practice/quality resource. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
  • Has indepth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
  • Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
  • Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

Required Qualifications

  • This role requires significant experience in the Services & Customer Service Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a high school diploma with relevant experience).
  • Fluency in Spanish and English

Desired Characteristics

  • Technical knowledge of turbines a great plus
  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Demonstrated ability to analyze and resolve problems.
  • Demonstrated ability to lead programs / projects.
  • Ability to document, plan, market, and execute programs.
  • Established project management skills.

Additional Information:

Relocation Assistance Provided:
No

LI-Remote - This is a remote position

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