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Customer Success

3 meses atrás

Rio de Janeiro, Rio de Janeiro, Brasil buscojobs Brasil Tempo inteiro

Requisitos:

Excel avançado para elaboração de Dashboard a partir de dados da equipe de Customer Success; Criar relatórios de resultados e visibilidade das ações executadas, bem como curadoria dos dados gerados importados e exportados; Rotina de vendas B2B; Curso superior completo ou cursando; Conhecimento em ferramentas de CRM, Vendas, Hubspot e excel para construção de ambientes integrados; Desenvolver e implementar estratégias de réguas de relacionamento para retenção e reativação da base de usuários, analisando ciclo de vida e engajamento; Ter mentalidade com senso crítico para construir hipóteses e métricas relacionadas à área de Customer Success.

Habilidade em análise e consolidação de dados numéricos através do Excel; Ter facilidade de expressão e fluência verbal; Habilidades de comunicação relacionados ao desenvolvimento de abordagens; Deve ter capacidade de ouvir e adaptabilidade ativa; Capacidade de trabalhar em equipe; Conhecimento da linha de produtos Autodesk e/ou Soluções de Engenharia Digital Boa capacidade de comunicação oral e escrita; Conhecimento de vendas consultivas; Atividades:
Organização da carteira de clientes, elaboração de estratégias comerciais e acompanhamento; Realizar contatos telefônicos com o cliente final nas diversas etapas de

Customer Success:
On Boarding, Nutrição e Renovação; Identificar possíveis riscos ou oportunidades na base de renovações fazendo a ponte com os setores responsáveis; Nutrir sistemas de dados da empresa com os status das atividades garantindo a maior assertividade possível na geração de relatórios; Participar de projetos relevantes para vendas e negócios em geral;

BENEFÍCIOS:
+ Vale Alimentação

SALÁRIO:
A combinar

REGIME DE CONTRATAÇÃO:
Efetivo (CLT)