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Customer Success

4 meses atrás

Belo Horizonte, Minas Gerais, Brasil Mundiale Tempo inteiro

Aqui na Mundiale você terá espaço para trabalhar em grandes e desafiadores projetos Com tecnologia de ponta, práticas de desenvolvimento ágil, em soluções focadas em promover a melhor experiência do cliente e com infraestrutura tecnológica de última geração.

Estamos em busca de um(a)
CUSTOMER SUCCESS para se juntar ao nosso time

Responsabilidades e atribuições

  • Acompanhar os clientes durante toda a jornada com a Mundiale, visando garantir que as entregas estejam alinhadas ao contrato;
  • Identificar gargalos na compreensão do uso da ferramenta, e buscar as soluções junto ao time;
  • Levantar dados, demandas e feedbacks dos clientes, a fim de garantir a satisfação com o produto;
  • Acompanhar os indicadores de sucesso dos contratos.

Requisitos e qualificações

  • Capacidade analítica;
  • Conhecimento sobre métricas e apresentação de resultados;
  • Habilidades de organização;
  • Boa fluência verbal e escrita;
  • Desejável conhecimento em empresas do ramo de Telecom (ISPs).

Informações adicionais

  • Pacote salarial compatível com o mercado;
  • Benefício Flexível (você define como utilizar de acordo com suas necessidades cultura, app de transporte, assinaturas, academia, alimentação etc.);
  • Plano de Saúde Unimed Unipart;
  • Plano Odontológico Odontoprev;
  • Trilha de carreira;
  • Modelo de Trabalho: Híbrido;
  • Ambiente de trabalho colaborativo e dinâmico.
Precisamos de pessoas excepcionais, dispostas a fazer o melhor trabalho possível. Se você é legal como a gente e quer rampar sua carreira em uma empresa que não para de crescer, a **Mundiale é o lugar certo

Todos os dias, há mais 20 anos, nós na Mundiale iniciamos a jornada de trabalho pensando em como podemos impactar para melhor a experiência de alguém.

Desde o início da nossa trajetória, colocamos o olhar voltado para o cliente.

Nosso trabalho é assim:
times unidos para pensar, construir e
revolucionar experiências.

Somos uma equipe autêntica com **mais de 1.000 Munders espalhados por 19 estados do Brasil.
Aliás,
Munder é cada um de nós no time Mundiale com liberdade de escolher ser quem você é.

Em um ambiente assim, coisas incríveis acontecem a todo momento Valorizamos times diversos (e com pontos de vistas diversos), inquietos e que constroem soluções criativas e efetivas.

Por isso, nos apaixonamos pelos problemas e não pelas soluções. Isso está no nosso
Jeito.
O nosso time está em constante construção, trabalhando para 1% melhor a cada dia.

E são pessoas como você, que estão dispostas a construir junto, trocar experiências e a aprender, que convidamos a conhecer nossas oportunidades.

Se você quer compartilhar da sua carreira em uma empresa que vai crescer com você, vem para a **Mundiale