Head de Customer Experience

1 semana atrás


São Paulo, São Paulo, Brasil OEmprego Tempo inteiro
Criar políticas e procedimentos que otimizem a experiência do cliente;
Fornecer suporte técnico e de produto;
Criar metodologia de melhoria do produto baseado em dados quantitativos;
Apoiar o time de canais;
Realizar treinamentos;
Realizar atendimento de API e Integrador;
Preparar os consumidores para uso dos produtos ou serviços de maneira mais eficiente;
Fazer follow-ups frequentes sobre o andamento do projeto dos clientes;
Avaliar indicadores de performance e resultados;
Elaborar e apresentar feedback para inteirar o cliente do uso do produto/serviço e de suas melhorias;
Ensinar o cliente a usar o que a empresa lhe vendeu de forma estratégica;
Propor as melhores soluções para os clientes, sejam mudanças ou manutenções;
Gerenciar o onboarding de clientes;
Colher feedback sobre o produto ou serviço;
Controlar a taxa de churn da empresa.

Requisitos:

Pacote Office Avançado;
Conhecimento em NPS, CSAT, CES, Churn e em Health Score

Cargo:
HEAD DE CUSTOMER EXPERIENCE - SAO PAULO | Salario: A combinar

| Ensino:

Ensino superior - Bacharelado | Licenciatura | Tecnologia

| Turno:

Manhã e Tarde

| Area:

Outros

| Experiência:

6 meses

| Cidade:

São Paulo / SP
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