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Analista de Customer Experience
3 meses atrás
Principais responsabilidades:
Acompanhar o engajamento dos clientes durante sua jornada e sugerir ações de melhoria;
Acompanhar em conjunto com o time de atendimento as informações que impactam na jornada do clientes, bem como aplicar pesquisas que auxiliam no diagnostico;
Participar do comitê de Customer Experience;
Fazer a interface com os times internos no Brasil e na América Latina.
Requisitos:
Experiência em Customer experience - jornada do cliente;
Experiência na metodologia NPS;
Inglês avançado;
Disponibilidade para trabalhar em formato hibrido, sendo 2 vezes por semana na sede da empresa em Aphaville.
