Solutions Consultant

1 semana atrás

São Paulo, São Paulo, Brasil Yalo Tempo inteiro

Yalo

Hi This is Yalo We are on a mission to bring conversational commerce to the world...

Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what you wanted??? Yep... neither do we. That is why at Yalo we are marrying the scale of digital commerce with the personalization and simplicity of conversations to help companies delight their users.

We know that traditional SAAS companies focus on first world problems... we don't Having started in Latin America, our roots are in Emerging Markets and therefore we care about bringing amazing experiences to a population that traditionally has been underserved, such as the small shop owner in Brazil that is ordering online for the first time.

If you're looking for a place to make things happen, learn fast, and impact emerging markets in a way that hasn't been done before, look no further.

Come Join us in our mission of improving billions of lives through the power of conversational commerce

Your mission?

The mission of this role is to serve as a bridge between our clients and our technical teams, ensuring that the solutions we develop are not only aligned with the clients' business objectives but are also feasible and sustainable within the given constraints of time and budget.

This dual-role professional will manage the entire project lifecycle from initiation through to completion, incorporating business analysis to understand and translate client needs into actionable development plans, and project management to oversee the execution and delivery of these plans. The ultimate goal is to enhance customer satisfaction and drive our company's success by delivering solutions that meet or exceed client expectations.

What are the responsibilities for this role?

Be able to understand the goals and design solutions/strategies that meet business needs, with an incremental vision, always being attentive to desires, opportunities, restrictions, and limitations where the solution must be the means to achieve the objectives. Mindset Must be not the easiest solution but the best-considering business needs; Analyze, Understand, and Create technical proposals for integrations, or additional characteristics of the products and services that include effort and cost; Validate customer API documentation and technical requirements for system integrations; Work together with project management teams to successfully monitor the progress and implementation of the initiatives created; Respond to customer requests for information or requests for proposals, providing technical details of the proposed solutions; Coordinate the transition between presales specifications and implementation engineering once contracts have been awarded; Be aware of potential project challenges or limitations and proactively seek to manage the challenges.

Job Requirements (Must have):

3 years of experience presenting application software solutions to technical and commercial audiences; 3 years in a sales engineering or consulting; Demonstrated ability to focus on understanding customer needs and adapting them to the products/services we offer; Advanced understanding of business analysis techniques and processes; Master of Software Engineering or Computer Science, Bachelor's degree or a combination of education and experience in engineering, information systems, or related areas; Feel comfortable speaking and writing to customers in Portuguese, English, and Spanish.

Desirable requirements (nice to have):

Customer obsession; Project Management concepts; Professional services understanding; Recovers Quickly from Rejection; Quick-thinker and a natural closer; Capable of communicating complex ideas in an effective and simple way.

Soft skills that matter to us:

Excellent communication skills, both verbal and written.

What do we offer?

Unlimited PTO policy Competitive rewards on the market range Remote working is available (-+3 hours CT) Flexible time (driven by results) Start-up environment International teamwork You and nothing else limit your career here

We care,

We keep it simple,

We make it happen,

We strive for excellence.

At Yalo, we are dedicated to creating a workplace that embodies our core values: caring, initiative, excellence, and simplicity. We believe in the power of diversity and inclusivity, where everyone's unique perspectives, experiences, and talents contribute to our collective success. As we embrace and respect our differences, we strive to create something extraordinary for the benefit of all.
We are proud to be an Equal Opportunity Employer, providing equal opportunities to individuals regardless of race, color, religion, national or ethnic origin, gender, sexual orientation, gender identity or expression, age, disability, protected veteran status, or any other legally protected characteristic. Our commitment to fairness and equality is a fundamental pillar of our company.

At Yalo, we uphold a culture of excellence. We constantly challenge ourselves to go above and beyond, delivering remarkable results and driving innovation. We encourage each team member to take initiative and make things happen, empowering them to bring their best ideas forward and contribute to our shared goals.

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