Remote Customer Success Manager

2 semanas atrás


São Paulo, São Paulo, Brasil Emotive Tempo inteiro
About The Role and

Your Impact:
At Emotive, we take our clients' experiences seriously.

Our Customer Success team is on a mission to be industry leaders in providing an overall experience that delights our clients.

From the moment our Implementations team gets our client onboarded on our platform, our Customer Success team takes the lead in engaging our customers to ensure positive outcomes using Emotive.

Product adoption, adding additional seats and services to contracts, and ultimately renewals will fall under the purview of our Customer Success team.


How You Will Contribute:
Empower our customers to reach their goals using the Emotive Conversational Sales Platform, data-based strategy suggestions, and our partner networkOwn the entire customer lifecycle after onboarding, including renewalsEngage a portfolio of clients and build personal relationships with key people in the organizationsIdentify and act on win-win opportunities for additional client investmentsRelay valuable feedback and insights from the market to the product teamDeliver keynotes and webinars on different aspects of personalizationImprove both customer facing and internal processes
Skills You Will Bring:3+ years of customer success or account management with a technical (SaaS) productHighly organized - a project management background is a plusThe ability to quickly build rapport with individuals and teams, naturally looking for ways to make processes easierAbility to understand the features and use cases of the Emotive platformEmpathy for who you work with; you identify with their challenges and your desire to delight shines through in your communicationsThe capacity for creative problem solvingExperience with advocating for your customers' needs within our organization and driving to solutionsYou can use data and statistics to identify patterns, using them for enriching your recommendations for process/product improvementsStrong communication and interpersonal skills with the motivation to inspire both our clients and your teammates
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