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Recovery Data Associate

3 meses atrás

São Paulo, São Paulo, Brasil Shopee Tempo inteiro

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationBrazil - São PauloThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

  • Performance analysis: You will be in charge of analyzing the weekly KPIs results
- of Service Points operations and growth strategy

  • Performance reporting and accountability:
Own and maintain metrics dashboards
- and reporting cadences, ensuring key stakeholders always have the right- information in front of them to champion data-driven decisions; Prepare content- for regular business meetings

  • Structure and automate:
You will help to devise and implement routines, checks
- and balances and operational processes to cope with a fast growing strategy.
  • Assess new opportunities for Service Points expansion: help to plan, build and
- launch; engage with a team of cross functional team members to execute

Requirements:

  • Graduated in a Bachelor's degree program.
  • Intermediate proficiency in English.
  • Knowledge with manipulation of data sets with strong quantitative skills using
  • Excel/Google Sheets, SQL and Python.