BR - Workforce Management Director Brazil Business Analytics -October-

2 semanas atrás


Brasília, Distrito Federal, Brasil Sovereign Realty & Management Llc. Tempo inteiro

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards
What is your mission?
  • Lead the strategic and financial planning of TDCXââ¬â¢s workforce management.
  • Plan and execute strategic planning for future staffing needs, and provide recommendations that support resource optimization and service level delivery.
  • Analyze and make recommendations for contact center efficiencies and service deliveries in a multi-site omni channel environment.
  • Drive continuous improvement optimizations for analytical and forecasting processes using workforce management tools and techniques.
  • Manage the day-to-day service level delivery through forecasting, scheduling and workload optimization of contact center resources.
  • Cultivate partnerships and relationships with key stakeholders, customers, finance and functional leaders.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Workforce Management of TDCX.
Who are we looking for?
  • Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
  • Preferable with over 10 years of working experience in leading workforce management modeling within a BPO environment and/or contact center management modeling experience.
  • Able to leverage data to drive decisions and strategically influence business strategies.
  • Experience with Aspect eWFM or similar applications (i.e., Blue Pumpkin/Verint, IEX/NICE, Genesys WFM).
  • Previous experience with ACD reporting and administration experience is an advantage.
  • Able to lead a team is necessary. You should be able to work under pressure and tight timeline, result orientated, strong problem solving and good analytical skills.
  • Excellent verbal and written communication skills in English and the language of supporting market.
Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Segment: Strategic Planning, Manager, HR, Advertising, BPO, Strategy, Management, Human Resources, Marketing, Operations



Original job BR - Workforce Management Director Brazil Business Analytics -October- posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.

#J-18808-Ljbffr

  • Brasília, Distrito Federal, Brasil HEALWELL MANAGEMENT LLC Tempo inteiro

    Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top reasons to work with TDCX Attractive remuneration, great...


  • Brasília, Distrito Federal, Brasil VamosVentures Tempo inteiro

    Why join us Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from...


  • Brasília, Distrito Federal, Brasil IQVIA Tempo inteiro

    Job Overview:The ideal candidate will be a crucial part in developing the information security Risk Management framework for IQVIA, overseeing risks identified through various IT and operational audits.Responsible for guiding team members' growth, collaborating with senior business stakeholders to establish targeted risk assurance programs based on...

  • Managing Director- Brazil

    4 semanas atrás


    Brasília, Distrito Federal, Brasil TMF Group Tempo inteiro

    This role is based out of Sao Paulo, Brazil. and will require some in-office time (hybrid work structure). The ideal candidate will be located or willing to relocate to Sao Paulo. Key Responsibilities:Identify, develop, and direct the implementation of business strategy;Plan, organize, and direct the country's activities to achieve stated/agreed targets and...

  • Managing Director- Brazil

    2 meses atrás


    Brasília, Distrito Federal, Brasil TMF Group Tempo inteiro

    This role is based out of Sao Paulo, Brazil. and will require some in-office time (hybrid work structure). The ideal candidate will be located or willing to relocate to Sao Paulo. Key Responsibilities:Identify, develop, and direct the implementation of business strategy;Plan, organize, and direct the country's activities to achieve stated/agreed targets and...

  • Managing Director

    2 semanas atrás


    Brasília, Distrito Federal, Brasil Sueddeutsche Tempo inteiro

    Managing Director / Head of Sales (m/f/d) Brazil via etec Consult GmbH Großraum Sao Paulo (Brasilien) ... immer aktuell und kostenlos per E-Mail. We are international HR- consultants with extensive experience in searching for executive personnel. We assist our clients in finding highly qualified and top-level managers worldwide.Our client is a European...


  • Brasília, Distrito Federal, Brasil Wycliffe Associates Tempo inteiro

    Job Title: Regional Director of Discipleship: Brazil Title: Regional Director of Discipleship: Brazil Division: Translation Services Location of Focus: Brazil Reporting relationship: Supervising Director of Discipleship Peer relationships: Regional Discipleship Directors of other global regions and the Regional Director of Strategic Partners. Position...

  • Partner Sales Director

    2 semanas atrás


    Brasília, Distrito Federal, Brasil Kore Tempo inteiro

    Cancel Home Empregos para Partner Sales Director Brazil em... > 2238 Hoje Partner Sales Director - Brazil Brasília, Distrito Federal Hoje We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually ma... Partner...

  • Regional Director, Brazil

    2 semanas atrás


    Brasília, Distrito Federal, Brasil Circle Tempo inteiro

    Circle is a financial technology company at the epicenter of the emerging internet of money, where value can finally travel like other digital data — globally, nearly instantly and less expensively than legacy settlement systems. This ground-breaking new internet layer opens up previously unimaginable possibilities for payments, commerce and markets that...


  • Brasília, Distrito Federal, Brasil ProfilePrint Tempo inteiro

    We're looking for an experienced Business Development Manager / Director to join our team. This is a dynamic opportunity in an early stage startup with growth and learning opportunities. You will report to the Chief Commercial Officer, and collaborate closely with international teammates from Singapore, China and Brazil.We are seeking a driven and...

  • Sales Director, Brazil

    2 semanas atrás


    Brasília, Distrito Federal, Brasil Fanatics Inc Tempo inteiro

    Company OverviewFanatics isbuilding a leadingglobal digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, FanaticsCollectibles, and Fanatics Betting & Gaming, allowing sports fans to...

  • Business Analyst

    2 semanas atrás


    Brasília, Distrito Federal, Brasil Business English Academy Tempo inteiro

    McFadyen Digital is the leading advisor and implementer of eCommerce Marketplace solutions. During 15 years of implementing marketplaces, we've built dozens of platforms that cumulatively generate billions of dollars of gross merchandise value (GMV). We're honored to have supported 10% of the Fortune 500 with their digital marketplace initiatives. Over 250...

  • Partner Sales Director

    2 semanas atrás


    Brasília, Distrito Federal, Brasil Kore Tempo inteiro

    We strongly believe that the future of human-to-machine interactions lies in automation, benefiting our customers and their workforce. The rise of conversational interactions is reshaping how enterprises engage with their stakeholders, be it customers, partners, or employees. Our mission is to simplify and enhance these interactions by leveraging...

  • General Manager Brazil

    2 semanas atrás


    Brasília, Distrito Federal, Brasil UNIS Group Tempo inteiro

    Are you ready to drive strategic growth and lead a dynamic team to new heights of success? Do you excel at transforming challenges into opportunities and inspiring a team to achieve exceptional results?, If leadership is in your DNA and you are determined to make a significant impact on a global scale, your next career milestone is within reach As the...

  • Partner Sales Director

    2 semanas atrás


    Brasília, Distrito Federal, Brasil Kore Tempo inteiro

    We strongly believe that the future of human-to-machine interactions lies in automation for the benefit of our customers and their workforce. Digital experiences are gradually shifting towards conversational interactions, revolutionizing how businesses engage with their stakeholders: customers, partners, and employees. Our mission is to simplify, enhance,...

  • General Manager Brazil

    2 semanas atrás


    Brasília, Distrito Federal, Brasil UNIS Group Tempo inteiro

    Are you ready to drive strategic growth and lead a dynamic team to new heights of success? Do you excel at transforming challenges into opportunities and inspiring a team to achieve exceptional results?, If leadership is in your DNA and you are determined to make a significant impact on a global scale, your next career milestone is within reachAs the General...

  • Business Analyst

    2 semanas atrás


    Brasília, Distrito Federal, Brasil Business English Academy Tempo inteiro

    Other than hiring an excellent talent in Brazil, we are also looking to expand our operation in Brazil. As a Business Analyst at , you will play an important role in gathering, analyzing, and interpreting data to provide valuable insights that drive informed business decisions. You will focus on conducting comprehensive business research, identifying market...


  • Brasília, Distrito Federal, Brasil Room 8 Group Tempo inteiro

    Business Development Director ( With Korean Language)Room 8 Group is the world's fastest growing strategic partner in external game development, co-development, art, trailer production, and QA for AAA console, PC and mobile titles. Since 2011, the Group has co-created a multitude of award-winning projects for world-leading video game IPs and franchises,...

  • Salesforce Project Director

    2 semanas atrás


    Brasília, Distrito Federal, Brasil OSF Digital, Inc. Tempo inteiro

    Join our team at OSF Digital, where innovation meets excellence in the realm of digital transformation. As the largest global Salesforce Partner, we're on the lookout for talented individuals who resonate with our core values of integrity, client-centricity, and collaboration. At OSF, we harness AI to create smarter, more efficient solutions that propel...


  • Brasília, Distrito Federal, Brasil Eastchem Co., Ltd. Tempo inteiro

    EASTCHEM is a leading crop protection company that produces, distributes and markets crop protection products. We have three plants for various technical grade pesticides and formulations, establish the offices in many foreign countries, obtain around 300 self-owned foreign registration certificates, and export our products to more than 70 countries. With...