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Product Manager for Shopper Grocery Experience
3 meses atrás
As a Product Manager on the Uber Grocery Delivery Experience team, you'll play a key role in transforming Uber delivery into a flawless experience that lets customers get anything they want from local merchants. Customers demand that their orders arrive accurately, on-time, and with minimal intervention on their part. To accomplish this, you will define and execute the product strategy to onboard, educate and incentivize individuals earning on the Uber platform, so that they can become proficient shoppers who successfully fulfill every order. Today, we're focused on the grocery, convenience, alcohol and pharmacy sectors, but this team has broader ambitions to expand into plenty of other long-tail verticals in the future.
In this role, you will be working with a broad set of cross-functional stakeholders across operations, data science, design, engineering, marketing and more, to deliver a reliable and delightful experience to consumers and shoppers.
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
The opportunities to evolve the delivery experience for new verticals are myriad and we are only just getting started. This is a representative sampling of the areas you might be tackling on the team:
- Grow the number of couriers who have opted to fulfill Shop and Deliver orders on the Uber platform by optimizing our courier onboarding and training funnel to empower couriers to pick, pack and deliver new types of orders - starting with grocery and scaling to all verticals.
- Ensure that couriers are sufficiently prepared to handle complex orders and be able to provide them live support in a scaled, tech-driven way while they are shopping and delivering
- Be a thought leader for ways to ensure fulfillment success across all levers, from pricing and incentives to courier education, rewards and data transparency
- Collaborating with our regional operations and sales teams to deeply understand the market nuances and pain-points related to fulfillment - and then devising and executing product solutions to solve them
- Influencing the product roadmaps of many other teams across Uber that work to onboard Earners, manage their trip experience and match them with orders
---- Basic Qualifications ----
- Minimum 5 years experience delivering successful and innovative products with your fingerprints all over them
- Technical savviness. Can manifest in different ways: a computer science undergraduate degree, hands-on software engineering experience, or experiences building complex software products side by side with engineers. Technical understanding must go from the highest abstractions down to the smallest details
- Attention to detail. The ability to obsess over every single part of the shopper experience
- Customer obsession. The ability to take on complex product challenges and find elegant, simplifying solutions to avoid making them our users and partner's problems
- Finger-tippiness with data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to leverage this data to make decisions without getting stuck in analysis paralysis
- A "Driver" mindset. You are biased toward action, a great collaborator, a master disambiguator/simplifier, and constantly pushing toward clarity and delivery
- A high bar across the board — from your own contributions to the people you work with, to the products you work on
- A true passion for Uber's mission, our products, and the company's hybrid technology/operations nature
- A never-ending desire to grow and learn
---- Preferred Qualifications ----
- Fulfillment and/or Marketplace experience. You would have directly worked on fulfillment, logistics, delivery or other last mile problems, or have strong knowledge of how marketplaces (where multiple parties transact on a platform you've had a hand in building) work
- Experience building products from 0 to 1
- Experience in the grocery, retail, CPG or ecommerce industry
- Experience launching products side-by-side with data science teams
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
