Empregos atuais relacionados a Customer Facing Analyst Pleno - São Paulo, São Paulo - Nestle Operational Services Worldwide SA
-
Customer Experience Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at Blueground. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences to our guests in Tabas Apartments.Key ResponsibilitiesCustomer Order Tracking: Monitor and analyze customer orders to ensure timely and...
-
Customer Experience Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at Blueground. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences to our clients in Tabas Apartments.Key ResponsibilitiesCustomer Order Tracking: Monitor and analyze customer orders to ensure timely and...
-
Customer Service Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Stryker Tempo inteiro**About the Role**We are seeking a detail-oriented and analytical professional to join our team as a Customer Service Analyst. As a key member of our customer service team, you will be responsible for providing exceptional customer service, managing sales orders, and coordinating logistics for exchanges and returns.**Key Responsibilities**Assertive and...
-
Customer Experience Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroCustomer Experience AnalystWe are seeking a skilled Customer Experience Analyst to join our team in São Paulo. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences to our clients in Tabas Apartments.Key Responsibilities:Track customer orders and evaluate services performed by internal and external...
-
Business Systems Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Personetics Tempo inteiroAbout PersoneticsPersonetics is a pioneering Fintech start-up that develops AI-powered solutions to help banks deliver personalized banking experiences to their customers.About The PositionWe are seeking a Business Analyst to join our dynamic team. The ideal candidate should have strong analytical capabilities, leadership skills, customer-facing experience,...
-
Business Systems Analyst
Há 7 dias
São Paulo, São Paulo, Brasil Personetics Tempo inteiroAbout PersoneticsWe are a pioneering Fintech start-up developing AI-powered solutions for banks to deliver personalized banking experiences to their customers.About the PositionWe are seeking a Business Analyst to join our dynamic team. The ideal candidate should have strong analytical capabilities, leadership skills, and customer-facing experience.Key...
-
Customer Service Analyst
2 semanas atrás
São Paulo, São Paulo, Brasil Hyundai Motor Brasil Tempo inteiroAbout the RoleWe are seeking a highly skilled and motivated Customer Service Analyst to join our team at Hyundai Motor Brasil. As a key member of our customer support team, you will be responsible for analyzing customer demands, negotiating and resolving issues, and providing exceptional customer service.Key ResponsibilitiesAnalyze customer demands and...
-
Customer Experience Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout BluegroundBlueground is a leading provider of short-term and long-term rentals, offering a unique and personalized experience to its guests. Our vision is to make people feel at home wherever they choose to live, ensuring they have the peace of mind, flexibility, and confidence to explore life's latest adventures.Job SummaryWe are seeking a highly...
-
Business Development Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Personetics Tempo inteiroAbout PersoneticsPersonetics is an enterprise-software growth-phase Fintech start-up that develops AI-powered solutions to help banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We're pioneering and establishing a whole new category of consumer banking based around data-driven...
-
Business Development Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Personetics Tempo inteiroAbout PersoneticsPersonetics is a leading enterprise-software growth-phase Fintech company that develops AI-powered solutions to help banks deliver highly intelligent and personalized banking experiences to their customers across all digital channels. We are pioneering and establishing a new category of consumer banking based on data-driven personalization...
-
Customer Service Junior Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Greif Packaging Llc Tempo inteiroJob Summary: We are seeking a highly motivated and detail-oriented Junior Customer Service Analyst to join our team at Greif Packaging Llc. As a Junior Customer Service Analyst, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Price and Sales Order Management: Manage price and sales orders...
-
Customer Experience Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil SumUp Inc. Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at SumUp Inc. as a Voice of Customer Analyst. As a key member of our team, you will be responsible for investigating broken experiences, bringing insights about them, designing optimized processes and solutions, and ensuring stakeholders are on the same page to...
-
Business Analyst
2 semanas atrás
São Paulo, São Paulo, Brasil Personetics Technologies Tempo inteiroAbout Personetics TechnologiesPersonetics Technologies is the global leader in financial data-driven personalization, enabling financial institutions to forge deeper relationships by enhancing clients' financial wellness and helping them make smarter decisions.About The PositionWe are seeking a highly skilled Business Analyst to join our dynamic and growing...
-
Customer Experience Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Sumup Tempo inteiroAbout the RoleWe're seeking a skilled Customer Experience Analyst to join our team at SumUp. As a key member of our operations team, you'll play a crucial role in helping us deliver exceptional customer experiences across Brazil.Key ResponsibilitiesInvestigate and analyze customer feedback to identify areas for improvementDevelop and implement data-driven...
-
Customer Experience Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Sumup Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at SumUp. As a key member of our operations team, you will play a critical role in driving business growth by identifying and addressing customer pain points.Key ResponsibilitiesConduct in-depth analysis of customer feedback and data to identify trends and areas for...
-
Customer Experience Analyst
Há 3 dias
São Paulo, São Paulo, Brasil Sumup Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at SumUp. As a key member of our operations team, you will play a critical role in driving customer satisfaction and loyalty.Key ResponsibilitiesInvestigate and analyze customer feedback to identify areas for improvement and develop data-driven insights to inform...
-
Business Development Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Personetics Tempo inteiroAbout PersoneticsPersonetics is a leading enterprise-software company that specializes in developing AI-powered solutions for the financial industry. Our mission is to help banks deliver personalized and intelligent banking experiences to their customers through data-driven insights and customer engagement.About the PositionWe are seeking a highly skilled...
-
Customer Experience Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil SumUp Inc. Tempo inteiroAbout the RoleWe're seeking a highly skilled Customer Experience Analyst to join our team at SumUp Inc. As a key member of our operations team, you'll play a crucial role in driving customer satisfaction and loyalty.Key ResponsibilitiesCustomer Experience Insights Generation: Develop and implement strategies to gather and analyze customer feedback,...
-
Business Development Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Personetics Technologies Tempo inteiroAbout Personetics TechnologiesPersonetics Technologies is the global leader in financial data-driven personalization, enabling financial institutions to forge deeper relationships by enhancing clients' financial wellness and helping them make smarter decisions.About The PositionWe are seeking a highly skilled Business Development Analyst to join our dynamic...
-
Customer Experience Analyst
3 semanas atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout BluegroundBlueground is a leading provider of short-term and long-term rentals, offering a unique and personalized experience to its guests. Our vision is to make people feel at home wherever they choose to live, ensuring they have the peace of mind, flexibility, and confidence to explore life's latest adventures.Job SummaryWe are seeking a highly...
Customer Facing Analyst Pleno
4 meses atrás
Somos uma empresa diversa, inclusiva, com pensamentos múltiplos e ideias inovadoras, que investe na Transformação Digital e preza pela inovação, tanto em nossos produtos quanto em nosso método de trabalho.
Uma empresa que tem como valor o respeito e que se preocupa com o bem estar de nossos colaboradores. Se faz bem, a gente fazPropósito da posição
Entrar na Nestlé significa que você está se juntando à maior empresa de alimentos e bebidas do mundo.
Em nosso núcleo, temos um ambiente diverso e inclusivo, com pessoas apaixonadas, movidas pelo propósito de melhorar a qualidade de vida e contribuir para um futuro mais saudável.
E procuram a cada dia mais crescer juntas, ter espírito de dono e trabalhar com excelência.
Para esta posição é necessário que profissional seja capaz de inspirar seu meio, influenciando pelo exemplo, criando relacionamentos com os Clientes e áreas internas baseados em transparência, confiança e parceria, que tenha paixão em servir, identificando e compreendendo as necessidades dos Clientes e assim construindo soluções de otimização e abastecimento dos nossos produtos pela cadeia de Supply Chain, tendo como objetivo final a disponibilidade dos nossos produtos para os nossos shoppers e consumidores.
O dia a dia...
- Influenciar as áreas pares nos processos de melhoria (Vendas, SAV, Merchandising, Trade Marketing, BUs (Business Unit), Customer Service, Operações Logísticas e Planejamento);
- Manter os controles dos KPI's da área de Customer Service (OSA, OLA, Fill Rate, On time e OTIF);
- Controlar e tratar os indicadores do Order to cash (No show, Estadia e Ocorrência no ambiente de entrega) com foco em análise de causa raiz para sua eliminação;
- Identificar, analisar e desenvolver plano de ação para as oportunidades relacionadas ao nível de serviço influenciando áreas internas envolvidas para sua execução;
- Suportar a execução dos indicadores de desempenho do cliente;
- Realizar análises e gerar insights alinhados com a estratégia do negócio;
- Buscar oportunidades e soluções inovadoras para simplificação de processos e aumentar a satisfação dos clientes, através do Programas Colaborativos Clientes e Pesquisa Advantage;
- Suportar a gestão da limpeza de carteira, agendamento e ocorrência no ambiente de entrega junto ao cliente;
O que vai contribuir para o seu sucesso?
- Graduação superior completa
- Experiência em Supply Chain / Customer Service/ Customer Facing
- Conhecimento Excel Avançado, SAP e Power BI
- Capacidade Analítica e Visão Holística
- Comunicação eficiente
- Inglês desejável
