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Customer Service Junior Analyst

2 meses atrás

São Paulo, São Paulo, Brasil Greif Packaging Llc Tempo inteiro

Job Summary: We are seeking a highly motivated and detail-oriented Junior Customer Service Analyst to join our team at Greif Packaging Llc. As a Junior Customer Service Analyst, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Price and Sales Order Management: Manage price and sales orders within our LN system, ensuring accurate and timely processing.
  • Order Tracking and Follow-up: Monitor and follow up on orders to ensure timely delivery and resolution of any issues.
  • Customer Communication: Respond to customer inquiries via phone, email, and other communication channels.
  • Interdepartmental Collaboration: Act as a liaison between customers and internal departments to resolve issues and meet customer needs.
  • Reporting and Analytics: Provide regular reports on commercial indicators to stakeholders.
  • Team Collaboration: Participate in planning meetings and contribute to team discussions to drive business growth.

Requirements:

  • Education: Bachelor's degree or higher in a relevant field.
  • Language Skills: Basic English proficiency.
  • Software Skills: Intermediate-level proficiency in Excel, Word, and PowerPoint.

What We Offer:

We offer a competitive salary, excellent benefits, and opportunities for growth and development. Greif Packaging Llc is an equal opportunity employer and is committed to diversity and inclusion in the workplace.