Customer Success Manager

2 semanas atrás


Ituiutaba, Minas Gerais, Brasil Retalent Agency Tempo inteiro
Kindly send your CV in english
We are a fast-growing virtual restaurant company based in Los Angeles. We create virtual restaurant brands that sell over 3rd party marketplaces (DoorDash and Uber Eats).
Our restaurant brands don't have any dining rooms and we don't do any of the cooking ourselves.

We partner with existing restaurants (our "Kitchen Partners") across the country to cook our food in their kitchens and customers receive their food delivered using existing food delivery platforms.

We're currently operating in 24 States and rapidly growing nationwide
Today we need a Customer Success Manager, someone with great organizational and empathetic skills to be the center point of our communicational and onboarding activities for our Kitchen Partners

What will you do:
Be the central contact for our Kitchen Partners, walking them through setup and onboarding, contacting them by phone, email and whatever means necessaryResponsible for Kitchen Partners' successful launch of Virtual BrandsContinuously work to optimize and improve sales performanceUnderstand the restaurant business, including the strategic goals and long term growth plansLead initiatives for customer growth and customized marketing plansGeneral updates on the marketplaces for our Kitchen Partners (sales, menu and informations needed)
Requirements

Don't hesitate to apply if you:
Have English and Spanish skills up to C1/C2Has past experiences with food services marketplaces (Doordash, UberEats, GrubHub)Knows your way around Google Workspace and CRM software tollsAlready worked with sales related jobs or account managingHave past experience with culinary or restaurant, being a plusCan identify problems and quickly prompt to solve themPatient and empathetic and can confort people's needs
Benefits
What do we offer?
14 days of paid vacation annually3 months or trial periodCompensation to knock your socks down USD Flexible and full-time job offerRemote job for you feel comfortable working in your own spaceContinuous improvement towards a Manager position
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