Customer Experience
1 semana atrás
Job Description Posted Tuesday, November 21, 2023 at 5:00 AM
CUSTOMER EXPERIENCE & OPERATIONS(CXO) CONSULTANT The CXO Consultant is responsible for the coordination of the end to end relocation services for Sirva clients in the Americas Region, which includes, destination Services, Household Good Shipments, Temporary Accommodation, Immigration, Expense Management, Furniture Rental, among others.
in accordance with client policies and processes.*Please submit CV in English.
It will be part of your routine:
Primary point of co-ordination and single point of contact for different clients. Contact with Clients' HR mobility teams to understand and meet clients' needs as appropriate. Provide consulting services to assignees as per client policies and conducting needs assessment for their relocation-related requirements.
Coordination with various departments and destination service providers for the delivery of the authorized services and ensuring that clients' service specifications are met with.
Coordination with different parties for the timely submission of client-specific reports. Sharing knowledge and practices with other team members. Process billing, expense payments, review expenses report and managing assignment cost analysis. Participation on other tasks and special projects as required. Experience with SPOC clients, core/flex approach, balance sheets and cost projections.Skills and Knowledge Required:
Minimum of 2 years of experience in the different areas of the Global Mobility industry, such as Destination Services, Immigration, Expatriate Tax and/or Assignment Management Support Spanish is a plus Ability to identify potential problems and proactively develop creative solutions Excellent written and verbal communication skills Organized and dynamic; with ability to work as a team Ability to coordinate deadlines, multitask, and operate in a fast-paced environment.
Strong presentation skills, business etiquette and interpersonal skills Proficiency in the Office Suite and work-related systems What do we offer?Salary compatible with the market
Life Insurance Employee Assistance Program:
Mental Health, Family Care, and Meditation Continued Training through Online Course Platform Opportunity for professional development and growth Workplace:
SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.
With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support.
From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry.
By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide.We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it.
For more information please .SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product.
We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business.
You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great companyAt SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve.
We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives.
Those perspectives lead to new ideas. New ideas lead to innovation and excellence.Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer.We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.
SIRVA also prohibits harassment of applicants and employees based on any of these protected categories. If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at
and let us know the nature of your request and your contact information.
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