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Estagiário de Customer Success

4 meses atrás

Belo Horizonte, Minas Gerais, Brasil U4C Instituição de Pagamentos SA Tempo inteiro
Somos uma fintech comprometida com a democratização do sistema financeiro.


Oferecemos uma plataforma de Bancos Digitais White-label e meios de pagamentos inteligentes para empresas que queiram realizar suas próprias operações financeiras e gerar receita, de forma totalmente customizada e personalizada.


Ser desafiado diariamente é algo que te motiva? Se a resposta for sim, vem para U4C Estamos em busca de um Analista de Segurança altamente motivado(a) para fortalecer nossa equipe e contribuir com sua expertise em cibersegurança.


O que não faltam aqui são oportunidades de vivenciar novos desafios e de ser protagonista de sua carreira, tudo isso em uma das Melhores Empresas para se trabalhar em Minas Gerais.


Descrição do cargo:


O estagiário de sucesso do cliente será responsável por auxiliar na gestão e no relacionamento com os clientes, com o objetivo de garantir sua satisfação e sucesso com os produtos ou serviços da empresa.

O estagiário trabalhará em estreita colaboração com a equipe de sucesso do cliente, adquirindo conhecimentos práticos sobre as melhores práticas de atendimento ao cliente, resolução de problemas e acompanhamento pós-venda.


Responsabilidades:

  • Assistir a equipe de sucesso do cliente no gerenciamento de contas e relacionamento com os clientes.
  • Aprender e compreender os produtos ou serviços da empresa, a fim de fornecer informações precisas e relevantes aos clientes.
  • Ajudar no monitoramento e acompanhamento de métricaschave de desempenho dos clientes.
  • Apoiar na resolução de problemas e na identificação de soluções para atender às necessidades dos clientes.
  • Contribuir para a criação de materiais e recursos de suporte ao cliente, como tutoriais, FAQs e guias.
  • Auxiliar na elaboração de relatórios de análise e feedback dos clientes para identificar oportunidades de melhoria.
  • Participar de reuniões internas e externas com clientes, fornecendo suporte e documentando os principais pontos discutidos.
  • Manter um registro organizado de todas as interações e atividades relacionadas aos clientes no sistema de gerenciamento de relacionamento com o cliente (CRM).

Requisitos:

  • Estar cursando graduação em Administração, Marketing, Comunicação ou áreas relacionadas.
  • Excelentes habilidades de comunicação oral e escrita.
  • Capacidade de trabalhar em equipe e colaborar com outros departamentos.
  • Orientação para o cliente e foco na resolução de problemas.
  • Capacidade de aprender rapidamente e adaptarse a um ambiente em constante mudança.
  • Boa organização e habilidades de gerenciamento do tempo.
  • Conhecimento básico em ferramentas de produtividade, como pacote Office ou G Suite.
  • Desejável familiaridade com CRM ou outras ferramentas de gestão de relacionamento com o cliente.

Benefícios:

  • Bolsa de estudos no valor de R$1.600,00
  • Descontos em compras de medicamentos na Drogaria Araújo;
  • Day Off (Aniversário);
  • Descontos na plataforma Ways education;
  • Conta digital da empresa com 100% de isenção de tarifas, extensivo até 10 pessoas da família;
  • Vale refeição/Alimentação no valor de R$28,80.

Tipo de vaga:
Estágio / Trainee

Salário:
R$1.600,00 por mês

Benefícios:

  • Valerefeição

Horário de trabalho:

  • De segunda à sextafeira

Pergunta(s) de seleção:

  • Qual sua previsão de formatura do curso superior?

Escolaridade:

  • Ensino Superior cursando ou interrompido (obrigatório)