Client Solutions Manager

1 semana atrás

São Paulo, São Paulo, Brasil TikTok Tempo inteiro

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTokWhy Join UsCreation is the core of TikTok's purpose.

Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team:

The Client Solutions team establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.

About the Role We are looking for a customer service, detail-oriented Client Solutions Manager to join our Client Solutions Team in the Growth team, focused on the vertical of Services (Finance, Insurance, Energy, Telco, Services in General and Entertainment.

The Client Solutions Manager is a crucial member of our growing Global Business Solutions team that supports our sales team in meeting its objectives and providing best in class customer service to clients, both internally and externally.

The Client Solutions Manager role is responsible for partnering with the sales team to drive revenue by negotiating and optimizing complex opportunities and using data and analytics to build a consultative solution for our customers.

The Client Solutions team establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction.

Success in this position requires a focus on client service, the ability to thrive in a fast-paced work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite.

Responsibilities
  • Drive education on product, company updates and share company best practices as relevant to client or agencies' business;
  • Manage and grow post sale client relationships of auction ads offerings by monitor and analyze ad campaigns, and proactively take initiative to improve results;
  • Proficient in campaign management, setting up and optimization.
Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings;
  • Share marketplace feedback and guide our advertising strategy;
  • Support and work with the sales team on pre sale research and pitch;
  • Conduct regular business reviews and take a consultative, long term approach to build productive relationships with clients, in collaboration with the sales team;
  • Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign;
  • Establish long term relationship with key clients and make sure their business needs are taken good care of by cross functional team.

Product and go-to-market strategy
  • Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback;
  • Share marketplace feedback and guide our advertising strategy.
Minimum Qualifications- At least 3-5 years of experience in account management/client services roles in digital marketing;- Experience managing performance advertisers with a deep understanding of their challenges;- Ability to analyze data and identify insights to assess campaign performance;- Proficient in English and Portuguese

Preferred Qualifications:

  • Proactive attitude with excellent data analytical skills in excel.

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